VOX Network Solutions Leverages ReliaTel to Power Enhanced UC Management Services
VOX Selects ReliaTel to Further Expand VoIP and UC Management Practice and Deliver Complete Service Assurance for Client’s Evolving UC Ecosystems
ANAHEIM, Calif., —Tone Software Corporation, a leading provider of comprehensive voice quality and unified communications (UC) monitoring and management software for advanced collaboration ecosystems, today announced that its ReliaTel® VoIP and UC management technology is now powering the VOX Network Solutions Unified Communications Managed Services offering, designed to provide complete quality and service assurance for their clients’ business communications and collaboration environments. Key factors in the VOX decision to partner with Tone Software are ReliaTel’s ability to provide real-time management for clients’ communications infrastructures through a single pane of glass, across the extensive VOX portfolio of supported manufacturer technologies, including the Avaya Aura collaboration platform and IP Office.
VOX Network Solutions – Uniquely Positioned to Help Clients Prosper
VOX Network Solutions delivers a wide portfolio of Unified Communications technologies, providing end-to-end solutions that include multimedia applications, conferencing, video, presence-aware telephony, messaging, and a complete data and security infrastructure. Leveraging their in-depth expertise and numerous certifications on the market’s leading UC solutions, VOX is uniquely positioned to successfully deliver Unified Communications migrations, integrations, maintenance, and ongoing management of their clients’ communications environments.
“At VOX, our focus is helping our clients’ prosper, which means effectively providing our clients’ with the business communications and collaboration systems and services required to take their business to the next level of success,” stated Scott Landis, president of VOX Network Solutions. “Harnessing Tone’s ReliaTel technology to power our UC Managed Services is a key component of the innovative suite of VOX solutions and programs designed to strategically guide our clients through their UC journey,” he added.
ReliaTel Empowers Service Providers to Meet Clients’ Evolving Needs
Tone’s ReliaTel provides complete, real-time quality and performance management across virtually any mix of technologies, including VoIP and UC platforms from Avaya, Heritage Nortel, Cisco, and Lync / Skype for Business, as well as the underlying communications infrastructure and Windows architecture that hosts many of these applications. Combined with ReliaTel’s deep analytics, multi-tenant design, re-brandable management portal, flexible configuration options, and cost efficient licensing, the solution provides MSPs such as VOX with a high value platform to expand and adapt their service portfolios to meet their clients’ evolving needs, without inflating their operational overhead and service delivery costs.
“The resource demands of designing, deploying, and maintaining a collaboration ecosystem can be staggering for today’s organizations, potentially undermining the ability of the business to evolve and grow,” commented Craig Schneider, vice president of operations for VOX. “Providing clients with in-depth expertise and the optimum choices to fulfill their unified communications vision is where VOX excels, and partnering with Tone helps VOX deliver the ongoing management services that ensure our clients’ UC service levels and user experience,” he concluded.
VOX and Tone to Present and Exhibit at IAUG CONVERGE2015 in Denver
Both VOX and Tone Software are participants in the upcoming International Avaya Users Group (IAUG) CONVERGE2015 conference located in Denver, CO. June 14th through 18th. Both organizations will exhibit their latest solutions at the IAUG Solutions Expo; VOX in Booth 414 and Tone Software in Booth 421. In addition, Tone’s director of UC strategies, Paul Wiggins, will present IAUG Conference Session 302: “Managed Services Matchup: How to Compare, Select, and Manage a UC Service Provider”, on Monday, June 15th at 2:15 p.m. in Room 405. For information on IAUG visit www.iaug.org.
About VOX Network Solutions
VOX Network Solutions is a leading provider of converged voice and data solutions and services to corporate enterprises and business partners alike. VOX’s extensive knowledge and expertise uniquely positions it as a single source provider of advanced communication networks to businesses across a wide range of industries. VOX helps companies prosper by planning and implementing innovative technologies that accelerate business growth while protecting the bottom line. VOX has partnered with leading technology providers to deliver complete solutions for IP Telephony, Unified Communications, Contact Centers, Data Networking, Security, Wireless and Mobility. VOX’s engineering resources excel at network infrastructure planning and design, installation and integration, maintenance and monitoring. Visit www.voxns.com to learn more.
About Tone Software
Tone Software Corporation is a global provider of comprehensive monitoring and management solutions for advanced communications and collaboration ecosystems. Tone’s ReliaTel solutions provide managed service providers (MSPs), UC as a Service providers (UCaaS), value added resellers (VARs), and enterprises with a unified approach for managing and monitoring their entire communications and collaboration environment, supporting the industry’s leading devices, networks, and applications from multiple vendors on multiple platforms. By unifying multi-vendor VoIP, SIP, and UC management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity, service levels, and user experience of the critical communications and collaboration systems that drive their business. For more information, go to www.tonesoft.com or follow Tone on Facebook or Twitter.