How important is UC monitoring and management to organizations? According to a Gartner study, real-time performance is second only to ensuring compatibility and interoperability of the UC vendor technologies. The Gartner study spanning 8 countries, over a 100 organizations per country with a minimum of 1000 employees per organization outlines the key challenges when adopting UC technologies into the data center. Gartner’s findings quantify the end-user importance of real-time visibility into the UC environment.
VoIP & UC BLOG
Automation a Key Step Towards Successful UC Operations
My previous post titled “Why is MOS so easily dismissed?” summarized anecdotal findings from real-world experiences of organizations. This week, I will continue on the same theme of real-world experiences gathered from operational groups throughout the world.
Why is MOS so easily dismissed?
If the mere mention of MOS (Mean Opinion Score) conjures up some high level sales terminology that’s meant to gloss over the details and provides little impact to troubleshooting VoIP QoS, then don’t worry because you are not alone. Over the past few years, I’ve noticed a growing trend amongst our technology peers who have similar feelings when discussing MOS as a factor of visibility to VoIP networks. Most anecdotal responses to my queries of dismissal end in “…I can’t fix my network using MOS.” So I ponder the dismissal; Has the audience expertise surpassed the oversimplified value of MOS? Has MOS outgrown it’s value in how we operate our VoIP networks? or is there something more subtle creating the perception of dismissal?
Convergence Community Welcome
Welcome to Tone’s Convergence Community. This blog focuses on discussions of convergence and communications technologies and methodologies.