Tone Launches New ReliaTel as a Service Cloud UC&C Management

Empowers Organizations to Align Business, Operations, and Service Goals for Unified Communications and Collaboration, while Driving Higher ROI from UC Investments

New ReliaTel-As-A-Service Delivers Comprehensive Cloud-Based Management For Avaya Aura, Avaya IP Office, And Cisco Unified Communications Manager

ANAHEIM, Calif., Tone Software Corporation, a leading provider of comprehensive unified communications and collaboration (UC&C) monitoring and management software for advanced collaboration ecosystems, today announced the new ReliaTel as a Service cloud-based management solution for UC&C environments. The ReliaTel as a Service (RaaS) solution provides comprehensive UC&C management from a dedicated and secure cloud-hosted instance, delivering deep visibility and control over quality and performance of Avaya Aura, Avaya IP Office, and Cisco Unified Communications Manager architectures that are configured on premise, in a hybrid premise and cloud combination, or through a unified communications as a service (UCaaS) model.

The new ReliaTel as a Service offers rapid deployment, reduced operational support overhead, and a pay-as-you-go consumption model that eliminates capital budgetary barriers and ensures lower total cost of ownership for critical UC&C service assurance. As a result, organizations have the flexibility to align their UC&C service assurance model with business and operational needs, while also increasing quality, performance, and ROI from UC&C technologies.

Visual360 Provides Exceptional Value for ReliaTel as a Service Users

For Avaya environments, ReliaTel as a Service delivers exceptional value through the ReliaTel Visual360 intelligence portal to visualize real-time UC quality, performance, and service level analytics correlated with operational and network conditions throughout the UC environment. Through Visual360, operations teams have the significant advantage of visualizing the relationships between devices, applications, and network segments involved in UC session paths to rapidly pinpoint the true origins of UC quality, performance, and service level degradation.

As a result, UC teams can reduce the triage time required to diagnose UC issues by fifty percent or more, and utilize the integrated Visual360 analytics and remediation capabilities to quickly and accurately resolve issues – all within one powerful, visual portal.

ReliaTel as a Service Delivers Operational Advantages

The ReliaTel as a Service solution is provided through a dedicated, secure AWS host instance that is initiated and maintained by Tone Software. Initial implementation of management services is included for new clients, and clients have full administrative control of all ReliaTel management capabilities to expand and adapt the ReliaTel cloud-hosted solution as their UC environment evolves.

ReliaTel as a Service fully supports the multi-tenant environments necessary for Managed Service Providers (MSPs), and includes the ability to provide segmented secure views to individual clients through the cloud-delivered re-brandable web portal. Through ReliaTel as a Service, MSPs and IT teams enjoy the full scope of ReliaTel UC service assurance functionality, without the operational support burden of maintaining the host environment.

Consumptive Model Makes ReliaTel as a Service the Perfect Budget Fit

Businesses today often consume UC&C on a pay-as-you-go basis, and ReliaTel as a Service enables organizations to consume UC&C service assurance in this same way. With licensing options by seat and by end point, ReliaTel as a Service scales as the UC environment changes, and organizations pay only for what they need, when they need it. As a result, ReliaTel as a Service delivers significant budgetary advantages, eliminating the need for costly up front capital expenditures, while leveraging the flexibility to easily scale the solution as the environment changes.

Avaya Users – Learn More at IAUG Engage 2016 in Orlando – Booth 418

Both the new ReliaTel as a Service solution and ReliaTel Visual360 will be available at Booth 418 at the upcoming International Avaya Users Group (IAUG) Engage 2016 conference in Orlando, June 5th through 9th. Avaya users will have access to demonstrations of the powerful new ReliaTel Visual360 capabilities, including an extensive array of analytics and capabilities pertinent to Avaya UC collaboration environments. For information on IAUG Engage, visit

About Tone Software

Tone Software Corporation is a global provider of comprehensive monitoring and management solutions for advanced communications and collaboration ecosystems. Tone’s ReliaTel solutions provide managed service providers (MSPs), UC as a Service providers (UCaaS), value added resellers (VARs), and enterprises with a unified approach for managing and monitoring their entire communications and collaboration environment, supporting the industry’s leading devices, networks, and applications from multiple vendors on multiple platforms.

By unifying multi-vendor VoIP, SIP, and UC management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity, service levels, and user experience of the critical communications and collaboration systems that drive their business. For more information, go to or follow Tone on Facebook or Twitter.