SPS Taps Tone’s ReliaTel to Expand iCON Managed Services Offering
SPS iCON Network Management Platform now Powered with ReliaTel UC Management Technology to Provide Comprehensive Management for SPS Avaya Blue Clients
ANAHEIM, Calif., — Tone Software Corporation, a leading provider of comprehensive voice quality and unified communications management software for converged voice and IT infrastructures, today announced that its ReliaTel® VoIP and UC management solution has been selected by Strategic Products and Services (SPS) to fuel their iCON Converged Network Management service offering for Avaya/Nortel clients. Key factors in SPS’s decision to partner with Tone Software are ReliaTel’s strong multi-platform management capabilities across VoIP, UC, SIP, TDM and IT networks from virtually any manufacturer, deep network performance analytics, and the extensive traffic and capacity reporting ReliaTel provides to help managed service providers (MSPs) effectively deliver converged voice and data network management services to their clients.
ReliaTel Expands SPS iCON Service Offering –
Helps Administrators Identify and Resolve Network Issues
Named Avaya Partner of the Year for 2012, SPS specializes in the design, installation and management of converged communication solutions, contact center, advanced IP telephony, unified communications (UC), network infrastructure, video conferencing and mobility solutions. The iCON Converged Network Management platform is a turnkey monitoring and management platform for complex, converged networks that carry real-time voice, video and collaboration content.
“By helping administrators identify and resolve network issues before they become service-affecting,“ said Jenine Johnson, vice president of operations and services for SPS, “iCON enables maximum up-time and quality of service. Our partnership with Tone expands our service offers and helps administrators balance multivendor mission-critical VoIP application performance with their network management costs.”
ReliaTel Provides Service Providers with Strategic Advantages to Grow their Business and Outpace their Competition Tone’s ReliaTel provides complete, real-time visibility and management over key technologies including VoIP and UC offerings from Avaya, Cisco and Lync, as well as Nortel environments, to ensure quality of service, performance, availability, and communication service levels. Combined with ReliaTel’s multi-tenant design, rebrandable management portal, and flexible configuration options, the solution provides MSPs a cost effective strategy to expand their service portfolio and grow their client base without increasing operational overhead or service delivery costs.
“ReliaTel’s unique ability to comprehensively manage VoIP, UC, and TDM technologies in one powerful solution makes it ideally suited for managed service providers such as SPS, whose growing client base has a diverse mix of communication and collaboration technologies that will continue to evolve,” stated Shirley Balarezo, president of Tone Software. “By integrating ReliaTel into the iCON service offering, SPS gains the strategic advantage of providing broader, more adaptable managed services that will help them grow their business and outpace their competition.”
Both SPS and Tone Software are participants in the International Avaya Users Group (IAUG) conference. Both organizations will present educational sessions, and exhibit their latest technologies at the IAUG Solutions Expo. For information on IAUG visit www.iaug.org.
About Strategic Products and Services
Strategic Products and Services (SPS) is a global, multi-vendor systems integrator of business communication solutions, including contact center, unified communications, video conferencing and private cloud. SPS has helped companies worldwide to boost revenues, overcome business obstacles and gain an edge on the competition.
A Platinum-certified Avaya Connect channel partner, SPS also maintains strategic partnerships with more than 15 other key manufacturers, including Cisco, Microsoft, NICE, HP and Polycom. SPS is a founding member of the Intelligent Communications Alliance, a global partner network that provides multi-national customers with a consistent approach to pricing, design, delivery and support of Avaya and Avaya DevConnect Partner solutions. Visit www.spscom.com to learn more, or follow SPS on LinkedIn or Twitter.
About Tone Software Corporation
Tone Software Corporation is a global provider of comprehensive monitoring and management solutions for converged telecommunications and IT infrastructures. Tone’s ReliaTel solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire communications infrastructure, supporting the industry’s leading devices, networks and environments from multiple vendors on multiple platforms. By unifying multi-vendor VoIP QoS and UC management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity and service levels of the critical communications systems that drive their business. For more information, go to the ReliaTel product page or follow Tone on Facebook orTwitter.