ReliaTel for Service Providers

Drive Managed Services Success and Profits with ReliaTel real-time monitoring and management of unified communications quality, performance, and service levels.

UC Service Management Solution

Gain end to end, 360° management for your entire service ecosystem through ReliaTel’s unified, re-brandable platform to monitor quality, performance, SLAs, and availability for every client, across virtually any technology mix. Empower your Managed Services team to win more clients, optimize service operations, eliminate SLA penalties, and increase service profits with ReliaTel for Managed Service Providers.

ReliaTel is platform agnostic, delivering end to end UC management across a broad mix of technologies, devices, and platforms.


ReliaTel Delivers Significant UC Management Advantages

  • Manage a broad range of technologies to meet client needs
  • Increase service value with re-brandable portals and client dashboards
  • Prove service value with extensive KPIs and reports
  • Lower service delivery costs and drive higher revenue
  • Drive higher profitability with transferrable licensing
  • Consolidate service management tools to lower costs
  • Increase competitiveness to win more clients
  • Reduce SLA penalties, increase SLA compliance
  • Improve Client satisfaction, retention, renewals, and reduce churn

Monitor & Manage

Proactively monitor and manage your clients’ unified communications quality, performance, and service levels in real-time, across on premise UC assets, hybrid UC and cloud architectures, and UCaaS cloud-based services with ReliaTel. Streamline service delivery across your entire client ecosystem with ReliaTel’s single pane of glass management for Avaya Red, Avaya Blue / Nortel, Cisco, Microsoft UC, the network transport layer, and much more.

Multi-tenant Design

Flexible Connectivity

Streamlined Deployment

Re-brandable, Secure web portal

Visualize & Correlate

Arm your UC teams with deeper visibility and powerful control of your critical unified communications service levels through ReliaTel’s 360° intelligent management. Understand communications performance ranges, Key Performance Indicators (KPIs), QoS and QoE analytics, and threats to business impacting SLAs with ReliaTel.

The Visual360 Intelligence and Correlation Portal Delivers
Comprehensive QoS and Performance Analytics

Analyze & Troubleshoot

Anticipate and rapidly resolve clients’ communications issues using the powerful ReliaTel Knowledgebase, diagnostics, and secure remote access facilities to ensure client up-time, quality, and service availability. Gain immediate insight and the answers necessary to meet SLAs and avoid service interruptions with ReliaTel’s dynamic, real-time troubleshooting capabilities.

Report & Optimize

Prove the value of your Managed Services with ReliaTel’s extensive traffic, capacity, quality and performance reporting facilities that highlight and document your SLA compliance. Leverage ReliaTel’s in-depth report analytics and trending data to drive revenue-generating upgrades, optimize clients’ operations, reduce service issues, and increase client retention and satisfaction.