ReliaTel for Service Providers
Drive Managed Services Success and Profits with ReliaTel real-time monitoring and management of unified communications quality, performance, and service levels.
Gain end to end, 360° management for your entire service ecosystem through ReliaTel’s unified, re-brandable platform to monitor quality, performance, SLAs, and availability for every client, across virtually any technology mix. Empower your Managed Services team to win more clients, optimize service operations, eliminate SLA penalties, and increase service profits with ReliaTel for Managed Service Providers.
ReliaTel is platform agnostic, delivering end to end UC management across a broad mix of technologies, devices, and platforms.
ReliaTel Delivers Significant UC Management Advantages
Proactively monitor and manage your clients’ unified communications quality, performance, and service levels in real-time, across on premise UC assets, hybrid UC and cloud architectures, and UCaaS cloud-based services with ReliaTel. Streamline service delivery across your entire client ecosystem with ReliaTel’s single pane of glass management for Avaya Red, Avaya Blue / Nortel, Cisco, Microsoft UC, the network transport layer, and much more.
Re-brandable, Secure web portal
Arm your UC teams with deeper visibility and powerful control of your critical unified communications service levels through ReliaTel’s 360° intelligent management. Understand communications performance ranges, Key Performance Indicators (KPIs), QoS and QoE analytics, and threats to business impacting SLAs with ReliaTel.
Anticipate and rapidly resolve clients’ communications issues using the powerful ReliaTel Knowledgebase, diagnostics, and secure remote access facilities to ensure client up-time, quality, and service availability. Gain immediate insight and the answers necessary to meet SLAs and avoid service interruptions with ReliaTel’s dynamic, real-time troubleshooting capabilities.
Prove the value of your Managed Services with ReliaTel’s extensive traffic, capacity, quality and performance reporting facilities that highlight and document your SLA compliance. Leverage ReliaTel’s in-depth report analytics and trending data to drive revenue-generating upgrades, optimize clients’ operations, reduce service issues, and increase client retention and satisfaction.