ReliaTel 6.3.0 Expands UC Availability Monitoring, Enhances Windows Management
The ReliaTel 6.3.0 release delivers broader capabilities to manage Windows Servers, expanded UC Availability Monitoring Dashboards, and enhanced performance reporting functionality along with many additional features to boost unified communications staff effectiveness and ensure UC service levels meet the needs of today’s business operations… Learn More
ReliaTel 6.2.0 Broadens VMWare ESXi Management, SNMP Monitoring, LDAP Support and More…
ReliaTel 6.2.0 is packed with major enhancements that help teams manage their rapidly evolving communication environments. Release 6.2.0 capabilities include broader VMWare ESXi virtual server management, expanded SNMP monitoring, LDAP based user management, enhanced Dashboard and alarming capabilities and many more enhancements for Dashboard metrics, device discovery, DAPs, Knowledgebase, and more… Learn More
ReliaTel 6.1.0 Delivers Broader Cisco UC Management and Advanced Visualization
ReliaTel 6.1.0 provides deeper Cisco and NetFlow visibility, including the origination, next hop(s), and destination IP addresses of calls in both directions to speed troubleshooting and drive higher UC quality and performance levels. The new release also expands monitoring of IP interface status, dial-peer voice and active legs, and includes dynamically updating detached windows that are easily shared among local or remote users. Learn More
ReliaTel Leverages Netflow Data to Deliver Deeper Visibility into UC&C Quality and Network Performance
The ReliaTel UC Service Assurance solution now incorporates Netflow-based data analysis to drive expanded monitoring, thresholding, graphical dashboards, and extensive performance reporting for Flow related metrics. Using the Netflow protocol, ReliaTel delivers deeper insight into UC quality and network utilization based on analysis of the specific applications, users, protocols, and flow conversations that generate traffic on the UC&C network, enabling UC teams to anticipate and resolve UC network issues more rapidly.
Learn More
ReliaTel 5.3 Delivers Deep Avaya IP Office Management with SMDR Capacity and Traffic Insight
Tone announces new ReliaTel 5.3 with comprehensive Avaya IP Office (IPO) management capabilities and expanded support for Avaya Station Message Detail Recording (SMDR) data. The enhancements deliver dynamic real-time SMDR dashboards and easy access to customizable SMDR capacity and traffic reports that provide detailed insight on IPO incoming and outgoing call traffic. Using the new 5.3 release, IPO teams can readily identify service-impacting under-trunking or costly over-trunking conditions, troubleshoot circuit and call flow issues, and analyze call volume and call handling activities to better optimize IPO operations. Learn More
ReliaTel 5.2.0 Delivers Expanded Monitoring, Dashboards, and Visual360 Enhancements
Tone announces ReliaTel Release 5.2.0 with expanded Avaya monitoring, new Cisco dashboard features, additional Nortel reporting, and performance enhancements for the Visual360 management portal. Using the new ReliaTel 5.2.0 capabilities, users have deeper visibility into Avaya Trunk Group utilization, additional dashboard views to rapidly identify and intercept performance degradation, and expanded insight into Cisco CUCM Route Group utilization to better optimize Cisco UC operations. Learn More
ReliaTel Fuels Channel Profits with Versatile Cloud UC Management, Visibility, and Customizable Views
ReliaTel as a Service empowers Partners to drive higher profits through cloud-based UC management with deep UC visibility and customization that meets business needs. The solution delivers cost effective cloud deployment and licensing that aligns technically and commercially with cloud-consumed UC, and provides unique Executive Dashboards that empower partners and providers to deliver business-specific intelligence in a customized view that is more valuable to each specific partner and client… Learn More
ReliaTel Executive Dashboards Provide Strategic Business Views
The ReliaTel Customizable Executive Dashboards put business-impactful intelligence within easy reach, providing highly customizable, business-specific views of the UC operational information most impactful to your business. Through the new ReliaTel Dashboards, executives, operations teams, and UC administrators can choose the specific data to display, and how to display it, to provide meaningful on-demand views of how UC quality, performance, and service levels are affecting critical business processes. Learn More
Tone Launches ReliaTel as a Service Cloud UC&C Management
Tone Software Corporation today announced the new ReliaTel as a Service cloud-based management solution for UC&C environments. The ReliaTel as a Service (RaaS) solution provides comprehensive UC&C management from a dedicated and secure cloud-hosted instance, delivering deep visibility and control over quality and performance of Avaya Aura, Avaya IP Office, and Cisco Unified Communications Manager architectures that are configured on premise, in a hybrid premise and cloud combination, or through a unified communications as a service (UCaaS) model. Learn More
Xerox Integrates ReliaTel to Move IT Service Business Forward
Tone Software Corporation today announced its ReliaTel® VoIP and Unified Communications (UC) Service Assurance software is providing a telephony management platform for the IT Outsourcing (ITO) managed services business of Xerox. The Xerox ITO team applies the ReliaTel technology and other third-party services to expand its visibility into clients’ voice network performance, capacity trends, and service levels to improve its service delivery. Learn More
VOX Network Solutions Leverages ReliaTel to Power Enhanced Unified Communications Management Services
Tone Software Corporation today announced that its ReliaTel® VoIP and UC management technology is now powering the VOX Network Solutions Unified Communications Managed Services offering, designed to provide complete quality and service assurance for their clients’ business communications and collaboration environments. Key factors in the VOX decision to partner with Tone Software are ReliaTel’s ability to provide real-time management for clients’ communications infrastructures through a single pane of glass, across the extensive VOX portfolio of supported manufacturer technologies, including the Avaya Aura collaboration platform and IP Office. Learn More
Belltech Leverages Tone’s ReliaTel to Power Advanced UC Managed Services Practice Throughout Latin America
Tone Software Corporation today announced that its ReliaTel® UC Service Management technology is powering the Belltech Bell360 UC Managed Services offering, designed to provide complete quality and service assurance for their clients’ business communications and collaboration environments. Learn More
New ReliaTel Visual360 Delivers Unique Visual Correlation and Dynamic Control of UC Service Levels in One Powerful Portal
Tone Software Corporation launched the Visual360™ intelligence portal for its ReliaTel® VoIP and UC Service Assurance Solution. Learn More