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Monitor & Manage

Ensure Quality, Availability and Service Levels of Your Entire Unified Communications Ecosystem through ReliaTel Proactive End to End Management.

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Proactively Manage UC

Know exactly when and where UC quality, performance, and service issues are developing, and empower your UC teams to anticipate issues before users and your business are impacted, with ReliaTel proactive, real-time monitoring and management.

Gain deep insight into your UC service levels through ReliaTel’s single pane of glass management portal, proactive alerts and notifications, and customizable escalation capabilities that provide advance warning of developing service issues and trends.

ReliaTel Management Spectrum

Service Provider Benefits

Multi-Tenant Design

Multi-tenant design delivers segmented views by individual client with controlled visibility into health, quality, and performance of just that client environment.

Flexible Connectivity

Flexible connectivity monitors the environment via non-intrusive, low overhead connectivity to minimize bandwidth consumption and optimize data collection.

Re-brandable, Secure Web Portal

Re-brandable, secure web portal to white-label
the application with Service Provider corporate logos
and service offer branding.

Streamlined Deployment

Streamlined deployment expedites client on-boarding with adaptable implementation options and expert Foundation Kits to immediately establish monitoring for popular devices.

Single Pane of Glass

Single pane of glass provides visibility into faults,
quality, performance, hardware, OS, application and
service threshold alarms in the same view.

Interactive Alarm Management

Interactive alarm management enables teams to identify, acknowledge, diagnose and clear alarms in one view,
expediting problem remediation.

Notification and Escalation

Notification and escalation with customizable policies and medias ensures staff awareness of all alarms and issues.

Adaptable Configuration

Adaptable configuration to structure management by
any criteria, including geography, specific customers,
line of business, network topology, etc.

Web-based Management UI

Web management UI is browser-based, requiring no client installation to access all UC management functions as well as administrative functions.

Increase UC Service Levels

Empower your UC operations team to increase UC service levels with ReliaTel customizable quality and performance thresholds, and automated notification and escalation.

Simply define your desired quality, health, performance, and service level ranges, and ReliaTel then automatically monitors the entire environment for out-of-range thresholds and degradation, immediately triggering alarms and notifications.

Arm your operations team with the early warning and awareness they need to prevent service degradation and outages using ReliaTel’s customizable escalation and automatic trouble ticket generation.

  • Minimize UC service degradation, user impact, and service outages
  • Decrease average Mean Time to Repair for critical problems or failure
  • Increase operational efficiency and effectiveness
  • Significantly increase UC service levels, availability, and reliability

Integrate and Optimize UC Architecture

Unify and optimize UC management through ReliaTel’s multi-platform management and open, scalable design that easily interfaces and interoperates with third party applications, and eliminates the need for expensive, manufacturer-specific hardware or software monitoring tools.

Automatically generate and populate 3rd party applications with ReliaTel alarm, event, or performance status information through ReliaTel’s flexible integration capabilities.

Help Desk

Network Tools

Trouble Ticketing

CRM

Monitor & Manage Videos

Multi Tenant Management Design Video

ReliaTel Re-Brandable Secure Web Portal Video

ReliaTel Single Pane of Glass Video

ReliaTel Interactive Alarm Management Video

ReliaTel Notification and Escalation Video

ReliaTel Adaptable Configuration Video

ReliaTel Web based Management UI Video