ReliaTel Cloud UC Management

Leverage Comprehensive Cloud-based UC Service Management that Fits Every Size
Service Provider, Business, and Budget with ReliaTel as a Service.

Cloud UC Service Level Management for Everyone

Leverage the most cost effective, scalable, and efficient methodology to drive UC quality and service levels with ReliaTel as a Service Cloud UC management. ReliaTel as a Service fits every size business and provider, eliminating the budgetary hurdles, hardware costs, and maintenance burdens of typical premise-based UC management solutions.

ReliaTel is platform agnostic, delivering end to end UC management across a broad mix of technologies, devices, and platforms.

Flexible and Adaptable to
Every Environment

Whether the UC architecture is on premise, a hybrid configuration, or a cloud-based UCaaS environment, ReliaTel as a Service delivers real-time management and visibility over the entire domain stack of assets, transport layers, and cloud-consumed UC&C services, including Avaya Aura, Avaya IP Office, Nortel, Cisco Unified Communications Manager, Microsoft UC, and more.

Full UC Management Without the Maintenance

Enjoy comprehensive ReliaTel UC service assurance functionality and full administrative control of all ReliaTel capabilities with ReliaTel as a Service. Provided through a secure cloud host that is maintained by Tone, ReliaTel as a Service delivers full UC management without the operational support burden of maintaining the host environment.


ReliaTel Delivers Significant UC Management Advantages

  • Manage a broad range of technologies to meet client needs
  • Increase service value with re-brandable portals and client dashboards
  • Prove service value with extensive KPIs and reports
  • Lower service delivery costs and drive higher revenue
  • Drive higher profitability with flexible licensing
  • Consolidate service management tools to lower costs
  • Increase competitiveness to win more clients
  • Reduce SLA penalties, increase SLA compliance
  • Improve Client satisfaction, retention, renewals, and reduce churn

Drive Service Provider and Channel Business Growth

Increase Avaya IP Office Service Profits

Channel Partners and Service Providers of all sizes can easily increase service profits on every Avaya IP Office deal, and deliver more competitive IP Office service options to their clients with the ReliaTel as a Service cloud-based UC management solution for IP Office.

Eliminate the Barriers to Growth

ReliaTel as a Service eliminates the typical up-front investments in premise-based management software, host hardware, maintenance, and deployment time that erode profit margins, and create barriers to growing your IP Office managed services business.

Crush Your Competition

ReliaTel as a Service supports the multi-tenant environments Service Providers require, with options to provide segmented views to clients through the re-brandable web portal. With ReliaTel as a Service, you can instantly deliver UC service level management at a fraction of the cost, while delighting your clients with exceptional IP Office value that will crush your competition, grow your profits, and increase revenue.

Monitor & Manage

Use ReliaTel monitoring and management to anticipate quality and performance issues before business impact, deliver excellent user experience, consistently meet Service Level Agreements, and avoid costly service interruptions or downtime.

Multi-tenant Design

Flexible Connectivity

Streamlined Deployment

Re-brandable, Secure web portal

Visualize & Correlate

Arm your UC teams with deeper visibility and powerful control of your critical unified communications service levels through ReliaTel’s 360° intelligent management. Understand communications performance ranges, Key Performance Indicators (KPIs), QoS and QoE analytics, and threats to business impacting SLAs with ReliaTel.

Visual360 Intelligence and Correlation Portal
Comprehensive QoS and Performance Analytics

Analyze & Troubleshoot

Anticipate and rapidly resolve communications issues using the powerful ReliaTel Knowledgebase, diagnostics, and secure remote access facilities to ensure communications up-time, quality, and service availability. Gain immediate insight and the answers necessary to meet SLAs and avoid service interruptions with ReliaTel’s dynamic, real-time troubleshooting.

Report & Optimize

Arm your service staff with actionable data to reduce service issues with ReliaTel’s extensive traffic, capacity, quality and performance reporting facilities. Leverage ReliaTel’s in-depth report analytics and trending data to anticipate capacity requirements, and reveal operational bottlenecks, blind spots, jeopardized thresholds, staff effectiveness, and preventive maintenance needs.