ReliaTel Avaya Aura UC Management
Gain Deep Visibility and Control of Quality and Performance across the Avaya UC VoIP, Unified Communications and Collaboration Environment
The ReliaTel Avaya Unified Communications Service Assurance solution delivers deep visibility and proactive control across the entire array of Avaya communication and collaboration technologies throughout the VoIP, TDM, and UC&C environments.
ReliaTel provides a unified monitoring platform to easily integrate the management of both your existing and evolving Avaya UC infrastructure.
ReliaTel is specifically designed to optimize Unified Communications quality and performance, empowering UC teams to proactively manage their Avaya ecosystem and ensure services, including:
- Lower mean time to repair
- Reduce operating costs
- Optimize user workflow
- Audit user activity
- Define, maintain and track SLAs
- Automate operational processes
ReliaTel delivers comprehensive and unified management for Aura environments, providing a single pane of glass for all alarms related to both the Avaya technologies and the 3rd party systems such as SBCs, gateways, routers, and IVRs that encompass the entire communications ecosystem. ReliaTel includes:
- Centralized real-time fault management, notification and escalation
- Real-time VoIP and UC QoS and QoEanalysis and reporting
- Visual360 graphical intelligence portal with correlated UC analytics and dependencies
- Direct cut-through access to remote devices for remediation
- Troubleshooting tools such as ping and prioritized traceroute
- Real-time performance dashboards and reporting for trend analysis
- Automation for routine actions and to optimize operations
Visual360 Intelligence Portal Delivers Deep Visibility and Control
The ReliaTel Visual360 portal provides a revolutionary graphical view of real-time UC quality, performance, and service level analytics, all correlated with operational and network conditions throughout the UC environment.
Through ReliaTel Visual360, UC operations teams have the significant advantage of visualizing the relationships between devices, applications, and network segments involved in UC session paths, and the true origins of UC quality, performance, and service level degradation.
Visual360 users can immediately drill down into granular metrics to quickly and accurately isolate the root cause of UC service and quality issues. Integrated troubleshooting capabilities enable users to rapidly access and remediate issues regardless of the UC application or endpoint involved – all within one portal.
ReliaTel Aura Knowledge Base
ReliaTel’s Avaya Aura Knowledge Base is delivered off-the-shelf with Aura-specific recommended actions to resolve Avaya-specific alarms, and also allows operations staff to add internal intelligence to the system-defined recommended actions. The Knowledge Base portal enables Tier1 staff to address Aura-related alarms more rapidly, accurately, and deeply.
ReliaTel Avaya Real-Time VoIP and Unified Communications QoS Analysis
ReliaTel for Avaya Aura ensures end-to-end voice and UC quality by analyzing key Avaya QoS and QoEmetrics for every RTP stream associated to a voice conversation. ReliaTel QoS analysis for Avaya includes:
- Real-time QoS dashboards and QoS thresholds for alarming
- Interactive historical call details for drill-down analysis
- End-user QoS records correlated to CDR records
- Extensive diagnostics and reports to resolve recurring QoS degradation
ReliaTel Avaya Traffic, Performance, and Capacity Reporting
The ReliaTel Avaya Reporting solution delivers granular metrics and historical trend analysis of Avaya traffic usage, CDR records, alarm history, and performance analytics. Through ReliaTel, Avaya operations groups have the critical data necessary to optimize operations, eliminate recurring blindspots, anticipate capacity needs, and plan for future growth.