We recently announced the release of ReliaTel 4.0 and officially launched at the Enterprise Connect show in Orlando. Amongst the key features packed into this major release, we introduced a new Dashboard interface that benefits both management and operations.
So why build a new dashboard interface other than improving the visual appeal of data (which is does quite well actually)? Simply, the world of Unified Communications introduces collaboration technologies traversing the traditional data infrastructure. A view of UC service issues that ignores the physical server or networking components provides only a portion of the data required to troubleshoot or resolve the problem.
Let’s take a typical example of an Avaya Aura Communication architecture that includes an Avaya S8800 Media Server platform hosting several communications applications including the core call control, call admission, signaling services, attendant features, etc… Properly managing an Avaya S8800 device includes requiring visibility over the:
- Physical hardware platform
- Available OS system resources
- Network connections
- Aura application specific alerts
- Boards availability
- Availability over the SIP, H.323, ISDN, etc…trunks and channels
- Availability of the gateways providing branch location services
- All gateway specific application alerts
- DSP resources
- Traffic usage
- Traffic capacity planning
- Real-Time VoIP Quality of Service metrics
- Call Detail Records
- Attendant statistics
- And much more….
ReliaTel can already consolidate the visibility of all the complex data required to manage such an Avaya Aura environment with ease and minimal administration. The addition of ReliaTel dashboards, however, enhances this view to consolidate the information further so that engineers can have simultaneous visibility over the platform alerts, platform resources, traffic capacity alerts, VoIP QoS issues, network statistics on the platform, etc…so that any relationship between seemingly disparate data can be viewed within a single-pane-of-glass.
A unified dashboard view that provides real-time visibility of application specific data creates a dynamic method to not just troubleshoot problems but to reduce your overall mean time to troubleshoot / mean time to repair and free up your valuable resources to increase productivity. The value of unifying data to a singular dashboard is realized by:
- Tier1 operations personnel utilizing less screens to access the required data
- Utilizing a standard method to ensure Tier2 and Tier3 engineers access the same data sources to reduce troubleshooting time
- Creating a more visual and hence easier to track trending view of the managed environment to better identify any correlations of data.
As we continue to see the adoption of managing the monitored environment made easier through the use of dashboards, we should continue to see the business benefits to both management and operations.