As more and more organizations transition to next generation communication networks, they are quickly finding out that today’s networks are becoming more and more complex. Today’s UC networks are built off of a multi-vendor architecture and enables multimodal communications that can be accessed from anywhere, corporate LAN, home network, mobile network or even public WiFi.
As we have just concluded the 1st week of 2012, I can’t help but reflect on the contrasting differences between the start of 2011 and 2012. It appears that 2012 is starting in a cautiously more optimistic note compared to 2011. The proliferation of Unified Communications, Videoconference, Telepresence, Cloud and Managed Services within the enterprise domain sets up 2012 for continuous growth through quantifiable ROIs and expansion towards the SMB space.
How important is UC monitoring and management to organizations? According to a Gartner study published in September 2011 called “Survey Analysis: Top Five Challenges When Migrating Your Unified Communications Infrastructure Into Your Data Center“, real-time performance is second only to ensuring compatibility and interoperability of the UC vendor technologies. The Gartner study spanning 8 countries, over a 100 organizations per country with a minimum of 1000 employees per organization outlines the key challenges when adopting UC technologies into the data center. Gartner’s findings quantify the end-user importance of real-time visibility into the UC environment.