Tag Archives: Unified Communications

The High Stakes of Hybrid UC&C

Hybrid Unified Communications and Collaboration Has Benefits and Drawbacks

Organizations today have many options when it comes to their UC services, and the devices they use to consume those UC services. No longer are businesses limited by the technologies located within their premise – they can now have their services hosted in the cloud.

Continue reading

Managing Today’s Complex UC Environments

As more and more organizations transition to next generation communication networks, they are quickly finding out that today’s networks are becoming more and more complex.  Today’s UC networks are built off of a multi-vendor architecture and enables multimodal communications that can be accessed from anywhere, corporate LAN, home network, mobile network or even public WiFi.

Continue reading

How to Compare and Select a UC Managed Service Provider

The shift from traditional telephony platforms to Unified Communications (UC) has put organizations in more of a consumption model, which is causing a shift in how UC is supported.  The concept of a call server or PBX is really going away, as all the functions of a UC environment – voice, video and collaboration – are more and more distributed.  This trend causes server monitoring and availability to be de-emphasized.

Continue reading

Improving Managed Services Delivery Processes through Proactive Management

Xerox Business Services, LLC (Xerox) provides IT Outsourcing (ITO) managed services for everything from data centers to desktops to networks to voice to midrange mainframes for Fortune 500 companies. As clients increasingly turned to Xerox Services for help in implementing and managing VoIP, UC, and converged voice networks, John Truetken, Director of Network Architecture for Xerox ITO knew significant changes in their manual support model would be needed if they were to successfully expand their voice management services to meet their clients’ changing technology environments.  John identified the ReliaTel VoIP and UC Management solution from Tone Software as a technology that would move the Xerox Services voice services business forward.

Continue reading

The Importance of Communications and Operational Continuity

As the effects of Superstorm Sandy are still being felt all over the East Coast, I can’t help but reflect on the importance of Communications especially during times of disaster. Business Continuity requires visibility, availability, reliability and redundancy to ensure the entire organization is kept well informed during emergencies.  Are remote locations healthy and available or are services potentially degrading to prevent remote employees from being productive? When the business must reprioritize functions between different geographic territories, are the communications networks successful in handling the increased workload for service quality and throughput?

Continue reading

The Impact of Microsoft Lync to the Unified Communications Market

Do we need yet another communications platform in the seemingly crowded Enterprise Communications space? Microsoft has not only answered this question to a resounding YES but they have rapidly become a leader in the Enterprise Unified Communications (UC) space according to the latest Gartner 2012 UC Magic Quadrant. Gartner cites Microsoft as a leader in the Unified Communications space, along with Cisco, Avaya and Siemens. Among the key strengths identified by Gartner’s study on Lync are adoption rates for enterprises ranging from small to large organizations, integration with Skype, and integration with enterprise business processes and applications.

Continue reading

The Need for ReliaTel 4.0 Dashboards

We recently announced the release of ReliaTel 4.0 and officially launched at the Enterprise Connect show in Orlando. Amongst the key features packed into this major release, we introduced a new Dashboard interface that benefits both management and operations.

Continue reading

Enterprise Communications Trends

As we have just concluded the 1st week of 2012, I can’t help but reflect on the contrasting differences between the start of 2011 and 2012.  It appears that 2012 is starting in a cautiously more optimistic note compared to 2011. The proliferation of Unified Communications, Videoconference, Telepresence, Cloud and Managed Services within the enterprise domain sets up 2012 for continuous growth through quantifiable ROIs and expansion towards the SMB space.

Continue reading