The shift from traditional telephony platforms to Unified Communications (UC) has put organizations in more of a consumption model, which is causing a shift in how UC is supported. The concept of a call server or PBX is really going away, as all the functions of a UC environment – voice, video and collaboration – are more and more distributed. This trend causes server monitoring and availability to be de-emphasized.
Xerox Business Services, LLC (Xerox) provides IT Outsourcing (ITO) managed services for everything from data centers to desktops to networks to voice to midrange mainframes for Fortune 500 companies. As clients increasingly turned to Xerox Services for help in implementing and managing VoIP, UC, and converged voice networks, John Truetken, Director of Network Architecture for Xerox ITO knew significant changes in their manual support model would be needed if they were to successfully expand their voice management services to meet their clients’ changing technology environments. John identified the ReliaTel VoIP and UC Management solution from Tone Software as a technology that would move the Xerox Services voice services business forward.
This week, Tone Software announced the release of the highly anticipated ReliaTel 4.0 release that includes product features designed to positively impact the Operational and Business returns for the Enterprise, MSP and Integrator markets. Over the next few weeks, I will highlight the key features as individual blog entries to provide a more in-depth analysis of the release. Furthermore, stay tuned to our blog as we officially launch the ReliaTel 4.0 release at The Enterprise Connect show in Orlando next week.