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The Importance of UC Monitoring and Management to Organizations

How important is UC monitoring and management to organizations? According to a Gartner study published in September 2011 called “Survey Analysis: Top Five Challenges When Migrating Your Unified Communications Infrastructure Into Your Data Center“, real-time performance is second only to ensuring compatibility and interoperability of the UC vendor technologies.  The Gartner study spanning 8 countries, over a 100 organizations per country with a minimum of 1000 employees per organization outlines the key challenges when adopting UC technologies into the data center. Gartner’s findings quantify the end-user importance of real-time visibility into the UC environment.

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