Tone Software Online Service and Support

Tone Software Corporation is committed to providing the highest quality continuous customer service. Tone understands the partnership with our customers does not stop with delivery of the software. Technical Support services are available from Tone's Technical Support Group 24 hours a day, 365 days a year, and all current maintenance customers have access to web-based support through TONESOFT Online Services.

TONESOFT Online Services provides Tone Customers easy, 24 hour a day web-based access to the Online Support Portal, product technical information, maintenance release files, FAQ's, How-Tos, product documentation, and more. From anywhere in the world, any time of the day or night, Tone customers can access the support they need through the TONESOFT Online Services section of this site.

Online Technical Support Options for Registered Users:

Customers wishing to access TONE Online Support Services will require a Login and Password to utilize some services. Registering as a current Maintenance User provides customers with the required login and password to access the following:

• Interactive Online Support Portal: Enables Customers to interactively create, view and manage Support cases for
  their installation.
  
  
• Product Specific Technical Support Pages: Provides direct access to product-specific maintenance, documentation, FAQs,
  How-Tos, etc.

If you are not currently a Registered Maintenance User, you may register and request a login and password to access Online Services for your specific TONE products by clicking here.

Online Technical Support Options for Non-Registered Users:

TONE Online Support options for customers who are not currently registered include access to information on Latest Product Releases, z/OS Compatibility, CPU Upgrade and Product Password requests, free software downloads, and online forms to report technical issues and request Technical Support for their specific TONE products.