UC Service Level Management for Everyone
Leverage the most cost effective, scalable, and efficient methodology to drive UC quality and service levels with ReliaTel as a Service cloud-based UC management. ReliaTel as a Service fits every size business and provider, eliminating the budgetary hurdles, hardware costs, and maintenance burdens of typical premise-based UC management solutions.
Adaptable and Flexible for Every Environment
Whether the UC architecture is on premise, a hybrid configuration, or a cloud-based UCaaS environment, ReliaTel as a Service delivers real-time management and visibility over the entire domain stack of assets, transport layers, and cloud-consumed UC&C services, including Avaya Aura, Avaya IP Office, Nortel, Cisco Unified Communications Manager, Skype for Business, and more.
Drive Service Provider and Channel Business Growth
Increase Avaya IP Office Service Profits
Channel Partners and Service Providers of all sizes can easily increase service profits on every Avaya IP Office deal, and deliver more competitive IP Office service options to their clients, with the ReliaTel as a Service cloud-based UC management solution for Avaya IP Office.
Eliminate the Barriers to Growth
ReliaTel as a Service eliminates the typical up front investments in premise-based management software, host hardware, maintenance, and deployment time that erode Service Providers’ profit margins, and create barriers to growing your IP Office managed services business.
Crush Your Competition
ReliaTel as a Service supports the multi-tenant environments Service Providers require, with options to provide segmented views to clients through the re-brandable web portal. With ReliaTel as a Service, you can instantly deliver UC service level management at a fraction of the cost, while delighting your clients with exceptional IP Office value that will crush your competition, grow your profits, and increase revenue.
ReliaTel Delivers Significant Managed Services Advantages
Full UC Management Without the Maintenance
Enjoy comprehensive ReliaTel UC service assurance functionality and full administrative control of all ReliaTel capabilities with ReliaTel as a Service. Provided through a dedicated, private, and secure AWS cloud host instance that is initiated and maintained by Tone Software, ReliaTel as a Service delivers full UC management without the operational support burden of maintaining the host environment.
- Skype for Business
ReliaTel is platform agnostic, delivering end to end UC management across a broad mix of technologies, devices, and platforms.
Monitor & Manage
Proactively monitor and manage your unified communications quality, performance, and service levels in real-time, across on-premise UC assets, hybrid UC and cloud architectures, and UCaaS cloud-based services with ReliaTel.
Use ReliaTel monitoring and management to anticipate quality and performance issues before business impact, deliver excellent user experience, consistently meet Service Level Agreements, and avoid costly service interruptions or downtime.
- Multi-tenant Design
- Re-brandable, Secure web portal
- Flexible Connectivity
- Streamlined Deployment
Visualize & Correlate
Arm your UC teams with deeper visibility and powerful control of your critical unified communications service levels through ReliaTel’s 360° intelligent management. Understand communications performance ranges, Key Performance Indicators (KPIs), QoS and QoE analytics, and threats to business impacting SLAs with ReliaTel.
Analyze & Troubleshoot
Anticipate and rapidly resolve communications issues using the powerful ReliaTel Knowledgebase, diagnostics, and secure remote access facilities to ensure communications up-time, quality, and service availability. Gain immediate insight and the answers necessary to meet SLAs and avoid service interruptions with ReliaTel’s dynamic, real-time troubleshooting.
Report & Optimize
Arm your service staff with actionable data to reduce service issues with ReliaTel’s extensive traffic, capacity, quality and performance reporting facilities. Leverage ReliaTel’s in-depth report analytics and trending data to anticipate capacity requirements, and reveal operational bottlenecks, blind spots, jeopardized thresholds, staff effectiveness, and preventive maintenance needs.
Take the next step
Learn about what Tone can do for you
- Contact a ReliaTel Specialist – Learn what ReliaTel can do for your business
- Next: Monitor & Manage – Dive deeper into how ReliaTel Manages UC