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ReliaTel Cisco UC and Collaboration Management

ReliaTel Delivers End to End Monitoring and Management for Cisco Voice, UC, and Telepresence Ecosystems to Ensure Quality and Performance

The ReliaTel Unified Communications Service Assurance solution comprehensively monitors and manages the entire Cisco environment across voice, unified communications, telepresence, and the underlying transport network to ensure end to end Cisco communication quality and service levels.

ReliaTel provides a unified monitoring platform to easily integrate the management of both your existing and evolving Cisco voice and UC network infrastructure.

CISCO Diagram Rackmount

ReliaTel is specifically designed to optimize Unified Communications quality and performance, empowering UC teams to proactively manage their Cisco ecosystem and more, including:

  • Lower Mean Time To Repair
  • Reduce Operating Costs
  • Ensure Voice Quality and User Experience
  • Optimize Performance
  • Automate Operational Processes
  • Define, Maintain and Track SLAs
  • Ensure Higher ROI from Cisco VoIP and UC Investments

A Complete Cisco Management Solution

ReliaTel delivers deep visibility into service impacting issues and broader control of unified communications operations through versatile, real-time data analysis that detects all Cisco alarms, status, quality, performance analytics, and traffic engineering statistics.

Applying ReliaTel’s user-customizable thresholds, operations staff are immediately aware of developing quality or performance degradation, and can utilize ReliaTel’s secure remote access capabilities to troubleshoot and remediate Cisco voice and data routers, switches, gateways, servers, and applications.

ReliaTel benefits your entire Cisco team across voice, UC, and network operations with:

  • Real-time monitoring and intelligence for key quality, performance, and service metrics
  • Graphical real-time dashboards of QoS, performance, service levels, and network availability
  • Direct cut-through access to remote devices for troubleshooting and remediation
  • Extensive trending and capacity reporting for quality, performance, and traffic engineering

Proactively Monitor Cisco QoS to Ensure Quality of Service

ReliaTel comprehensively manages QoS and QoE across Cisco VoIP and UC environments through real-time analysis of call metrics and data streams, enabling users to rapidly pinpoint, isolate, and resolve quality-impacting device and network issues.

Through ReliaTel, users can gauge the impact of multiple concurrent calls, as well as dive deeply into the analytics of each individual call across key factors such as delay, jitter, loss, and more to perform root cause analysis, troubleshooting, and network optimization.

Manage Cisco UC Performance, Traffic, and Capacity with ReliaTel Reporting

ReliaTel’s real-time and historical Cisco reporting capabilities help operations teams gauge how well their network is configured, how well it is performing, how their quality is trending, and how their capacity needs are changing. Through ReliaTel, Cisco voice, UC and network teams have the critical data necessary to optimize operations, eliminate quality degradation, reduce recurring blindspots, and proactively plan for future growth.

Explore the ReliaTel UC Service Assurance Solution Capabilities >