Streamline Service Management Platform™

Tone Acquires Streamline VoIP QoS Analytics Management Platform...

Visit the www.streamline.tonesoft.com Streamline product site for solution details

Acquisition News Announcement

Tone Software Corporation, a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures, today announced it has acquired the Streamline™ IP Voice Analytics Management Platform from Communicado, Inc.

Along with the platform and all underlying technology, Tone Software is immediately integrating key Streamline product development and service delivery staff into the company, and is providing full product support and professional services for the Streamline technology going forward.

The Streamline Service Management Platform enables enterprises and managed service providers (MSPs) to conduct VoIP pre-network assessments to determine their IP network’s readiness for voice over IP (VoIP) traffic – an increasingly important step in ensuring the success of VoIP deployments.  The technology also performs IP voice network optimization, as well as in-depth IP voice quality of service (QoS) analysis, including real-time capture of session statistics on every call and real-time calculation of MOS for every call. 

Together with TONE’s ReliaTel Management software, the two technologies form a solution suite that seamlessly provides in-depth management of faults, performance, QoS, traffic, and network capacity for multi-platform, IP-enabled voice and data environments that support mobility, collaboration and unified communications.

“Enterprises and service providers alike are seeking cost effective ways to capitalize on the business benefits of converged and unified communications, and the key to success lies in providing a bullet-proof voice and data management platform that supports these business-critical communications technologies, ” said Shirley Balarezo, president, Tone Software Corporation. “The addition of Streamline to the ReliaTel Management suite results in a synergistic, “best of breed” solution that ensures 360° voice network visibility and quality, and the reliable delivery of IP voice and data services across virtually any
technology mix.”

Streamline and ReliaTel combine to deliver a platform-independent voice quality and service management solution that supports the full gamut of TDM and IP gear from Avaya, Nortel, Cisco, Siemens, NEC, Mitel, and more.  The combined solution is particularly valuable to MSPs that want to broaden their service offerings to fully manage clients’ multi-platform converged voice and data networks. This includes the measurement and mitigation of quality-affecting problems within their client’s IP voice user experience, as well as secure VPN-less remote access to clients’ premise-based servers, switches and routers to remotely control and resolve issues without dispatching service personnel.

The solution is delivered through a “management as a service”(MaaS) hosted model, which provides the optimal management benefits with none of the risks or IT burden of ongoing support and maintenance.  VARs and MSPs find this model highly advantageous since it eliminates the necessity for expensive NOC investments or increases in staffing and overhead costs.

“The Streamline acquisition is a strategic technology move for TONE Software, specifically addressing the needs of service providers who are challenged to deliver on the promises of converged, unified communications for their clients,” said Balarezo.  “Uniting ReliaTel and Streamline provides unprecedented real-time voice and data network monitoring and management across the entire spectrum of VoIP, unified communications, and the managed services market space, all in a unified solution platform.”

About Tone Software Corporation

Tone Software Corporation is a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures. Tone’s ReliaTel solution provides managed service providers, VARs and enterprises with a unified approach for managing and monitoring their entire converged voice communications infrastructure, supporting the industry’s leading devices, networks and environments from multiple vendors on multiple platforms. By unifying network management and monitoring in one solution, ReliaTel eliminates the need for expensive, equipment-specific management hardware, software tools or vendor-specific monitoring services. ReliaTel is the ideal platform for managed service providers, VARs and enterprises who today must drastically reduce the overall costs of managing their current voice communications and infrastructure but who also require a management platform that will evolve to support future technologies and innovations.

For full technology details go to the Streamline Solution website: www.streamline.tonesoft.com.

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