STEPAR®

STEPAR® PBX and Switch Traffic Reporting

The STEPAR Traffic Reporting facility provides a wide variety of PBX Traffic reports for Avaya Definity, Nortel Meridian, and Nortel SL/100 PBXs, as well as Lucent 5ESS CO Switches. Through STEPAR Traffic reports, telecommunications departments can proactively assess their voice system performance, call handling, peak call volume, trunk utilization, and a wide variety of associated statistics to ensure uninterrupted voice services to the corporation and its customers.

STEPAR Traffic reports provide a critical tool to assess voice network resource utilization, enabling telecommunications departments to economize trunk utilization to significantly reduce voice system expenses, while also planning the future capacity required to deliver peak voice service levels.

STEPAR Traffic reporting facilities utilize traffic data collected by ReliaTel, apply industry-standard traffic formulas, and then compare the results to the user-selected grade of service to produce statistical performance reports, graphs, and charts for the selected PBXs and switches.

Pre-defined, standardized traffic reports are easily generated through the STEPAR web-based interface available through any standard web browser. Users can select reports for a given PBX or a group of PBXs, specify the timeframe to be analyzed, customize the content and layout of the report, and immediately generate the requested text-based or graphical traffic report for viewing through the free Adobe .PDF reader.

Customized reports can be saved by the originating user for their exclusive use, or for subsequent future use by all authorized users. All reports generated are fully secured through the ReliaTel and STEPAR user permissions and security settings.

STEPAR Traffic report generation can also be scheduled, automatically executed, and automatically delivered to specified users via email or a corporate intranet on a periodic, re-curing basis.

A sampling of the available STEPAR pre-defined traffic reports include:

Avaya Definity Traffic Reports:

• Attendant Group Daily, Data, Hourly, Peak, and Totals reports and charts
• Attendant Position Hourly and Peak reports and charts
• Port Network Blockage Hourly and Daily reports and charts
• Switch Node Blockage Hourly and Daily reports and charts
• Call Rate Hourly and Daily reports and charts
• Hunt Group Busy Hour, Hourly, and Daily reports and charts
• Port Network Load Balance Hourly and Daily reports and charts
• Processor Occupancy Hourly and Daily reports and charts
• Trunk Group Data Analysis, Busy Hour, Hourly, Summary, Lightly Used, Outage, Capacity, Out-of-Service reports and charts

Nortel Meridian Traffic Reports:

• Console Data Analysis report
• Customer Console Queue Hourly and Daily reports and charts
• Individual Console Hourly and Daily reports and charts
• Dial Tone Delay Hourly and Daily reports and charts
• Junctor Busy Hour, Measurements, and Hourly reports and charts
• System Networks Busy Hour, Daily, and Hourly reports and charts
• Processor Load Hourly Report
• Trunk Hourly and Daily reports and charts

Nortel SL/100 Traffic Reports:

• SL/100 Daily report
• SL/100 Summary report

Lucent 5ESS Traffic Reports:

• PLNT24 Report
• Executive Report
• Daily Report
• Weekly Report