STEPAR® Traffic Analysis Cuts PBX Maintenance Costs
and Improves PBX Performance
TONE SOFTWARE CORPORATION announced
the STEPAR® Traffic Analysis & Reporting component
of the popular ReliaTel® PBX Management solution. STEPAR,
(Statistical Trend Evaluation and Performance Analysis Reporting),
collects, analyzes, and provides detailed reports of performance
and traffic statistics from Avaya and Nortel PBXs, as well
as Lucent 5ESS CO switches, located anywhere throughout the
local or global telecommunications environment.
STEPAR eliminates time-consuming, labor-intensive manual
traffic analysis methods, enabling traffic technicians to
efficiently leverage the maximum performance from their critical
voice systems, while optimizing PBX and switch operating
costs. With STEPAR, voice technicians can easily and efficiently
track both short term and long term trends in voice system
traffic, including call handling, peak call volume, trunk
utilization, and the future capacity required to deliver
uninterrupted, cost-efficient voice services.
“ Telecommunications Managers and Dealers often under-estimate
the far-reaching value of frequent and consistent traffic
studies in the voice environment”, stated John W. Hutchison,
President & CEO of TONE. “To accurately tune PBX-centric
performance, you need the type of comprehensive data STEPAR
provides to cost-efficiently deliver the best possible voice
service levels today, while projecting the capacity required
to meet future voice demands,” he added.
STEPAR Traffic Analysis reports enable users to optimize
voice services across a wide variety of metrics, particularly
crucial trunk utilization. STEPAR trunk analysis identifies
under-trunked circuit conditions that can deny incoming calls
and disrupt company business. STEPAR also reports over-trunked
circuits, which can cost organizations thousands of dollars
a year in needless expenses.
STEPAR report generation is easily initiated through any
standard web browser, and reports are generated based on
user-selected parameters, including date range, traffic formula,
and grade of service. Generated reports can be immediately
viewed online in convenient Adobe PDF format, sent via e-mail
to specified recipients, or printed on network printers.
Report content and layout can be customized to meet individual
needs through simple point and click options on the STEPAR
web interface, and customized report formats can be saved
as private, or saved as public for subsequent use by all
users.
“ Telecom Dealers have the opportunity to leverage
STEPAR Traffic statistics to increase equipment sales and
service revenue,” Hutchison further commented. “Using
STEPAR, Dealers can proactively track and recommend client
equipment upgrades and additions when call volume, trunk
utilization, and performance statistics warrant additional
purchases. STEPAR provides Dealers with the tangible statistics
and comprehensive data necessary to increase sales and sustain
profits,” he concluded.
The STEPAR Traffic Reporting solution, in conjunction with
the ReliaTel Voice Management solution, can be easily deployed
within the user's corporate offices or existing NOC without
disruption to existing infrastructure or operations. STEPAR
and ReliaTel can also be utilized through TONE's Corporate
Command Center in a remote services configuration that requires
no additional hardware, no additional staff, and minimal
up front investment.
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