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Remotely Monitor & Manage CO Switches from
Anywhere in the World...
ReliaTel expertly monitors 5ESS, DMS 100,
DMS 10,
and other CO switches located
anywhere, providing a
powerful alternative to expensive monitoring services.
ReliaTel proactively detects faults, automatically
resolves routine alarms, and immediately notifies key
personnel of critical alarms. ReliaTel provides:
- Protocol and device independent
monitoring via
dial-in/dial-out, polling,
network, serial, or SNMP
- Real time data collection of all activity
- Monitoring through the 5ESS MCC or
SCC link
- Monitoring of 5ESS ROP data
- Full Alarm and Fault Management
- Web-based graphical Alarm, Fault, and Device management
Interface
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Continuously Assess Switch Performance
with ReliaTel Performance Dashboard...
ReliaTel continuously manages the performance of CO
switches down to the circuit level, and presents a
dynamic Performance Dashboard to provide:
- Continuously updating performance gauges based
on custom thresholds
- At-a-glance, granular views of specific device
performance metrics
- Overall views of performance levels across the
switch environment
The ReliaTel Performance Management Dashboard provides
the crucial, up-to-the- second metrics needed to ensure
both optimum switch operations, as well as overall
voice network service levels.
Rapidly Pinpoint Problem Source with ReliaTel's
Interactive Topology Map...
ReliaTel's Interactive Infrastructure & Topology
Map provides the critical information needed to instantly
pinpoint problem source anywhere in the environment.
Through customizable geographic maps, ReliaTel depicts
the exact location and topology of the environment,
and displays the current status of all PBXs, CO switches,
devices, circuits, and network connections within the
environment.
Users simply click on any device, switch, circuit
or connection displayed to immediately access the in-depth
alarm, log, and diagnostic information needed to quickly
troubleshoot and resolve problems, as well as manage
overall voice network service levels.
Track Switch Trends and Create Key Statistical
Reports...
ReliaTel's optional STEPAR facility delivers customized
statistical activity reports for all managed switches.
Through STEPAR, alarm frequency, device access, and
switch trend analysis reports can be generated to pinpoint
chronic problems, traffic statistics, and growth projections.
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Immediately Detect & Notify Personnel of Switch
Alarms as they Occur...
ReliaTel automatically notifies key personnel of switch
alarms as they occur, eliminating the
need to wait
for service providers to forward alarms. Customizable
alarm escalation features are
provided to fit any business scenario. ReliaTel's
customizable notification facilities
deliver alarm information through several
medias including:
- Alphanumeric Pagers and E-mail
- Text-to-Speech Processors
- Video Displays
- Direct Telephone Contact
Diagnose and Resolve Switch Problems Directly from
your Desktop...
ReliaTel provides direct access to all
managed switches directly through the web-based
graphical
interface. Authorized staff can
remotely diagnose problems,
rapidly restore service, and reduce costly downtime.
ReliaTel provides:
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Direct Access to the 5ESS
Master
CRT
and Emergency Action
Interface (EA)
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Access through the 5ESS MCC or
SCC link
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Playback facility to capture full
screen
images of the 5ESS Master CRT and
EA interface sessions
- Comprehensive audit trail, including
Message, Alarm,
and Action logs to
speed diagnostics and
problem
resolution.
The ReliaTel Alarm, Message,
and
Action logs provide complete diagnostic details and a full audit
trail... |
