ReliaTel Remote PBX Monitoring Service
and
Remote Alarm Management Services
Click
here to request your FREE Remote Monitoring Service Demonstration
TONE SOFTWARE CORPORATION offers powerful ReliaTel Remote
Alarm Management services, enabling telecommunications dealers
and service providers to deliver 24x7 remote monitoring and
alarm management for all their customers' PBXs, including
Definity, Meridian, G3i, G3r, and many popular systems.
 .Customers' PBXs are continuously
monitored through TONE's ReliaTel voice management software
application, remotely
installed at TONE's Command Center. ReliaTel expertly analyzes
all customers' PBX activity, proactively detects and solves
many routine alarms before customers are aware of them, and
automatically notifies the dealer or service provider by
pager or e-mail of any significant or critical alarms occurring
on their customers' systems.
The Dealer / Service Provider then uses ReliaTel's web-based
management GUI through any standard web browser to remotely
access their customers' PBX devices, perform diagnostics,
browse activity logs, and initiate corrective actions to
restore optimum operation. In addition, Dealers can utilize ReliaTel's STEPAR powerful
reporting facility to create customized trend analysis reports
for specific customers' devices.
TONE's ReliaTel Management Service provides a win-win solution
to both customers and dealers. Dealers gain a huge competitive
advantage to deliver dramatically enhanced maintenance programs
to their customers while increasing the revenue stream from
the customer - all with no significant up front hardware/software
investment.
Customers benefit from ReliaTel's comprehensive PBX and
voice system monitoring and management, resulting in increased
system availability and performance, less system downtime,
and in many cases, reduced overall PBX maintenance costs. |
