Self-Maintenance
Reduces Telecom Costs & Improves Service
 The ReliaTel Voice Management Solution enables corporate
telecommunications departments to efficiently self-maintain
their voice systems to reduce voice system maintenance costs
and improve overall service levels.
Dependent Monitoring Service Model
Telecom departments relying on outside monitoring services
from their equipment manufacturer are charged a premium for
monitoring all alarms generated from their company's PBXs
and voice systems.
The monitoring vendor is then primarily responsible for
all alarm recognition, and the resolution of any problems
with the company's telecom devices.
The company is now completely dependent on the monitoring
vendor, and should serious alarms occur, the customer’s
entire voice communication system is potentially jeopardized
while waiting for the vendor to recognize, acknowledge, and
take action to resolve any problems.
In many cases, the service levels and response times of
the monitoring vendors is not consistent, and does meet the
customer’s expectations. Alarms and problem conditions
go unrecognized by the monitoring vendor; the customer is
not informed of the alarm conditions for many hours after
the alarm occurs; or the vendor is slow to resolve the underlying
problems and clear the alarms.
ReliaTel Self-Maintenance and Monitoring Solution
ReliaTel enables telecommunications departments to easily
and effectively monitor and manage their PBXs and voice systems
in house, reducing their dependency on outside monitoring
services, and thus reducing their overall cost of telecommunications
maintenance and support.
ReliaTel is a complete self-maintenance solution that:
- Monitors all PBX, VoIP, and IP Telephony devices
and systems in real time
- Detects all alarms and performance issues at
the earliest possible stage
- Automatically resolves and clears routine alarms
- Automatically alerts telecom staff of critical
alarms or problems
- Provides in-depth diagnostics and remote access
to rapidly resolve problems
- Automates scheduled and routine maintenance procedures
- Provides complete alarm and performance reporting
to identify trends and hot spots
- Reduces telecommunications maintenance expenses
- Improves overall voice network service levels
ReliaTel - A Powerful Auditing and Maintenance Contract
Negotiation Tool
Companies who wish to continue with outside monitoring services
can utilize ReliaTel to continuously audit the services provided,
and ensure response times and mean time to repair statistics
are within the contracted monitoring service commitments.
In addition, these statistics can serve as a powerful bargaining
tool to select monitoring vendors, and negotiate service
contracts.
Using ReliaTel, companies have powerful capabilities to
continuously manage the health of their voice equipment and
ensure the reliability and availability of critical voice
services, while reducing overall voice maintenance expenses. |
