ReliaTel® Technology News

Vectra Selects ReliaTel-Streamline for Australian Enterprise Management Offering...

• Vectra to Market, Distribute and Support Tone Software’s ReliaTel-Streamline Solution for Managing and Monitoring Converging Voice Communications and IT Infrastructures
  
  
• Tone Expands Presence for ReliaTel and Streamline Solutions in Australia, New Zealand, and Southeast Asia Regions through Partnership with Vectra

ANAHEIM, Calif., —Tone Software Corporation, a global provider of end-to-end monitoring and management solutions for converged telecommunications and IT infrastructures, today announced it has expanded its partnership with Vectra Corporation, a leading provider of enterprise management solutions and services in Australia, New Zealand and Southeast Asia.

Under the agreement, Vectra will resell Tone’s ReliaTel-Streamline Management Solution to provide critical converged communications management capabilities to their financial, retail and government clients throughout the Asia-Pacific enterprise market. ReliaTel-Streamline’s multi-platform management capabilities and ability to deliver unified, end-to-end visibility and control over converging networks will enhance Vectra’s ability to offer a total enterprise solution that addresses its clients’ needs to manage both the voice and data aspects of their infrastructures. For Tone Software, the partnership will expand its presence in Australia, New Zealand and Southeast Asia, providing a strong partner for increasing its market share in the region, and on the world stage.

“Vectra has had a long and successful relationship with Tone Software since the early 90s, providing Tone's innovative enterprise technologies to our clients,” said Chris Smerdon, managing director of Vectra Corporation. “We’re now delighted to partner with Tone to distribute ReliaTel-Streamline as a key part of our enterprise management software and services offering. We’re confident in the strength and value of Tone’s products as evidenced by its stability and the satisfaction of our clients in Australia and New Zealand.”

Vectra Corporation delivers high levels of information technology services to businesses, both large and small, in the private and public sectors, delivering on a project basis—including the design, implementation and rollout of hardware, software, network, Internet and Intranet solutions—configured specifically to the requirements of a client's business.

Vectra chose ReliaTel-Streamline due to its platform-agnostic design that proactively monitors and manages multi-vendor, time division multiplexing (TDM) and voice over IP (VoIP) environments encompassing many manufacturers, including Avaya-Nortel, Cisco, Siemens, Alcatel-Lucent and a variety of others. Further, ReliaTel-Streamline provides management benefits to clients at any stage of the convergence life cycle—with pre-net assessments to determine the network’s VoIP readiness; full VoIP quality of service (QoS) analytics to ensure VoIP call quality; and extensive operational diagnostics and resolution tools that ensure critical converged voice service levels.

Smerdon continued, “ReliaTel-Streamline opens up new business opportunities for Vectra to provide solutions and services within the telecommunications and converged IP voice environments for our enterprise clients. We’re looking forward to winning new business for both our organizations.”

“Integrating the ReliaTel-Streamline solution into Vectra’s offerings provides excellent new opportunities for both companies, and will enable Vectra’s clients to confidently build out and manage their convergence architectures,” said Shirley Balarezo, president, Tone Software Corporation. “ReliaTel-Streamline ensures businesses’ IP voice networks deliver the voice quality and service levels necessary to support their strategic business initiatives, while Vectra provides the customized management solutions that ensure enterprises derive true business value from their converged communications infrastructures.”

About Tone Software Corporation
Tone Software Corporation is a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures. Tone’s ReliaTel and Streamline solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire converged voice communications infrastructure, supporting the industry’s leading devices, networks and environments from multiple vendors on multiple platforms. By unifying network management and monitoring in one solution, Tone Software eliminates the need for expensive, equipment-specific management hardware, software tools or vendor-specific monitoring services. The combination of ReliaTel and Streamline provide the ideal platform for managed service providers, VARs and enterprises who today must control the overall costs of managing their current voice and data infrastructure, and who also require a comprehensive management platform to fully support their communications technology evolution.  For more information, go to www.reliatelsolutions.com.

About Vectra Corporation
Vectra Corporation, established in 1985, is a leading Australian information technology and services company providing information security and network related solutions to both the government and corporate sectors. Vectra’s clients cover banking and financial services, manufacturing, transport, large retail, healthcare, mining and utilities. Vectra focuses on the design, deployment, monitoring and ongoing management of secure IT networks and infrastructure for its clients. Vectra offerings address the needs of a range of clients – from small organizations with fewer than 50 employees to enterprise organizations with 1,000-plus seats. Vectra Managed Services (VMS) provides clients with monitoring, reporting, and management of key information technology components that support critical business functions, managing firewalls, intrusion prevention/detection systems and networks on a 24 x 7 basis from Vectra’s secure operations center. For more information, go to www.vectra-corp.com.

NupSoft Named European Distributor for ReliaTel and Streamline...

ANAHEIM, Calif., —Tone Software Corporation, a global provider of end-to-end monitoring and management solutions for converged telecommunications and IT infrastructures, today announced a distribution and reseller partnership with NuPSoft, a leading provider of network service level management technologies to the European market.

Tone Software’s ReliaTel and Streamline solutions will expand NuPSoft’s technology portfolio, providing strong capabilities to perform pre-network assessments that help clients determine their networks’ readiness for voice over IP (VoIP). The combined technologies also provide NuPSoft’s clients with in-depth management of faults, performance, quality of service (QoS), traffic, and network capacity for multi-platform, IP-enabled voice and data environments. For Tone Software, the partnership will expand its presence in Europe, providing an ideal partner for increasing its market share in the region, and on a global scale.

NuPSoft chose the ReliaTel and Streamline technologies for their ability to fully manage both the data and voice aspects of today’s business driven networks. The combined solution platform provides critical support for multi-vendor, time division multiplexing (TDM) and IP voice environments, encompassing diverse technologies from many manufacturers—an important distinction needed to address the European mix of Avaya, Cisco, Siemens, Nortel, Alcatel-Lucent and other equipment manufacturers. ReliaTel and Streamline are platform agnostic, easily supporting any mix of technologies, and providing management benefits to clients at any stage of convergence—from the pre-net assessment stage, to the fully deployed, QoS and user experience management stage.

“As the impact of moving voice traffic over the data network grows, we recognize the need to provide deeper management technology that will address the unique challenges of the converged network,” said Fritz Neulinger, president and chief executive officer of NuPSoft. “As our clients migrate to IP-based voice technologies, the unmatched IP voice service and quality management capabilities of ReliaTel and Streamline will ensure our customers achieve a smooth migration to VoIP across their corporate networks, while also successfully supporting their goal of optimizing data network performance and value."

NuPSoft also intends to utilize ReliaTel’s data network management capabilities to support its customers’ current data network services, and as the bridging platform to manage customers’ IP voice services as they make the transition. As a result, these customers will be well positioned to accommodate VoIP or IP voice technologies as they are added and integrated, without replacing or reconfiguring their network management platforms. Consequently their transitions will be seamless, cost efficient, less disruptive and will provide higher return on investment.

“This partnership with NuPSoft enables Tone Software to greatly expand its exposure to a strong market of enterprises and service providers throughout Europe,” said Shirley Balarezo, president, Tone Software Corporation. “The combination of Tone Software’s robust technology with NuPSoft’s in-depth technical and software expertise will provide European enterprises and service providers with superior converged networking solutions that support key corporate initiatives in mobility, collaboration and unified communications.”

About Tone Software Corporation

Tone Software Corporation is a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures. Tone’s ReliaTel and Streamline solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire converged voice communications infrastructure, supporting the industry’s leading devices, networks and environments from multiple vendors on multiple platforms. By unifying network management and monitoring in one solution, Tone Software eliminates the need for expensive, equipment-specific management hardware, software tools or vendor-specific monitoring services. The combination of ReliaTel and Streamline provide the ideal platform for managed service providers, VARs and enterprises who today must drastically reduce the overall costs of managing their current voice communications and infrastructure but who also require a management platform that will evolve to support future technologies and innovations. For more information, go to www.tonesoft.com

About NuPSoft

NuPSoft is a sales, marketing, development and support organization that provides robust and proven ”State-of-the-Art” business solutions on a worldwide basis. Founded in 2002 by a group of experienced multinational software distribution and IT professionals and backed by a highly skilled team of developers and engineers, NuPSoft has the expertise and market knowledge required to identify, develop, distribute and support high quality and effective IT solutions that meet the fast evolving needs of today’s major business organizations. NuPSoft partners with customers and provides expert consultation, products and continuous support to ensure their technology delivers business value. Through our world-wide partners, we have grown to be a leading supplier of software solutions, services and technology throughout Europe and the world. For more information, go to www.nupsoft.com

ReliaTel 2.5 Certified Avaya Compliant through Avaya Developer Connection Program...

Anaheim, Calif. — Tone Software Corporation, a leading provider of network management solutions, announced that its ReliaTel software is compliant with key Internet protocol (IP) telephony applications and systems from Avaya (NYSE:AV), a leading provider of business communications applications, systems and services.

ReliaTel helps businesses monitor converged, multivendor voice networks. Through a single, cost-effective interface, a company can expertly manage many voice and data systems throughout its infrastructure, including TDM-based PBXs, voice over IP (VoIP) and IP telephony systems.

The ReliaTel application is now compliance-tested by Avaya for compatibility with:

• Avaya Communication Manager 3.1.4 and 4.0 IP telephony software running on multiple Avaya media servers and gateways.
• Avaya SIP Enablement Services 3.1.2, an open, multipurpose routing platform that allows an enterprise to easily integrate multivendor telephony, collaboration and application services.
• Avaya Modular Messaging 3.1, a powerful IP- and standards-based voice and fax messaging platform.

John Hutchison, CEO of Tone Software, said, “Completing testing with Avaya is evidence of our company’s mission to stay focused on what our ReliaTel customers want - and that’s the ability to centrally manage converged voice networks, including a broad range of the very latest in technology.”

TONE Gold member of Avaya Developer Connection Program...

Tone Software Corporation is a Gold member of the Avaya DeveloperConnection Program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

“By offering compliance testing to the many innovative companies like Tone Software who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.

About Tone Software Corporation

TONE SOFTWARE CORPORATION is a high-technology software development firm specializing in global business, telecommunications and information technology (IT) infrastructure management solutions. Based in Anaheim, California, TONE is a privately held corporation that is fully committed to delivering quality technology solutions that best serve the needs of its clients. Through this customer-responsive model, TONE has built a reputation for delivering premier Telecommunications and IT management solutions, exceptional technology expertise, and unparalleled customer service and support.

TONE delivers the strategic management solutions that drive and ensure global business and telecommunications systems for many prestigious organizations across key industries, including transportation, healthcare, military, financial, telecommunications and aerospace. For more information on TONE SOFTWARE CORPORATION, visit the TONE corporate site www.tonesoft.com

ReliaTel Selected by Intersel for New Managed Services Offering in Mexico...

ANAHEIM, Calif., —Tone Software Corporation, a global provider of end-to-end monitoring and management solutions for converged telecommunications and IT infrastructures, today announced an exclusive partnership with Intersel, a leader in call accounting software solutions in Mexico. Under the partnership, Intersel will utilize Tone’s ReliaTel® Management Solution as the foundation of its new managed services offering to the Mexican telecommunications market. ReliaTel’s strong multi-platform management and single pane of glass network visibility were key elements in Intersel’s selection. For Tone Software, the partnership will expand its presence in Mexico, providing an ideal partner and opportunity to increase its market share in the region.

"We’ve successfully provided carriers, service providers and integrators with customized call accounting software and services for years. By partnering with Tone Software, we can harness the ReliaTel technology to deliver managed services and added value to our existing customers, while opening significant new service business opportunities across the region," said José Luis Fontes Puebla, managing director of Intersel. "Through ReliaTel, we can now provide our customers the full spectrum of IT and telecommunications management capabilities—a solution that works regardless of the mix of equipment our clients are using in their networks."

By utilizing Tone Software’s ReliaTel technology, Intersel can now provide carriers, service providers and integrators in Mexico with a comprehensive solution to monitor and manage IT and voice services, including both time division multiplexing (TDM) and voice over IP (VoIP) / IP telephony management capabilities in a single solution. Intersel selected ReliaTel as its managed services technology due to the solution’s strong multi-platform voice infrastructure management capabilities; extensive fault, performance and voice quality management functionality; and ability to provide in-depth traffic, capacity and performance reports across a broad range of telecom equipment and platforms.

The strongest aspect of Intersel’s decision was ReliaTel’s design, which provides extensive flexibility in how connectivity and data collection are accomplished, making it ideal as a foundation for building comprehensive managed services offerings in mixed environments. ReliaTel can adapt and securely integrate with almost any client’s communications configuration, and remotely manage virtually any mix of technologies, including Avaya, Cisco, Nortel, Siemens, Mitel, NEC, and more.

“Through this partnership with Intersel, we are reaching key clientele throughout Mexico, including the largest carriers in thecountry,” said Amit Kapoor, director of strategic marketing programs, Tone Software Corporation. “The strength of the ReliaTel technology combined with Intersel’s expertise in the Latin market will result in an unparalleled managed services offering that delivers tremendous technical and business benefits for customers of all sizes.”

About Tone Software Corporation
Tone Software Corporation is a high-technology software development firm specializing in global business, telecommunications and information technology (IT) infrastructure management solutions. Based in Anaheim, California, Tone is a privately held corporation that is fully committed to delivering quality technology solutions through a customer-responsive model, resulting in an unparalleled reputation for customer service and support. Tone’s ReliaTel® Management Solution is the comprehensive solution for end-to-end monitoring and management of the converged telecommunications and IT infrastructures pivotal to delivering strategic business communications services. Through ReliaTel, consolidated platform-agnostic management is easily deployed and leveraged to ensure the overall availability and reliability of business-critical converged IP voice and data environments. For more information, go to www.reliatelsolutions.com.

About Intersel
Intersel is Mexico's leading provider for both on-site and outsourced call accounting solutions. Specializing in outsourced reporting services, Intersel provides personnel efficiency analysis, periodic telephony behavior through consulting analysis, mobile traffic reports, aside from cost center telephone expense allocation and contract negotiations with telephone service carriers. Recognized as a pioneer in using business intelligence concepts in its products and services, Intersel helps organizations maximize their telecom management efficiency. Intersel serves clients in all major industries, including education, healthcare, government, financial services, retail, energy, manufacturing, media/publishing, technology and consulting. For more information, go to www.intersel.com.mx.

TONE an Approved Siemens Communications Partner for HiPath Technology...

Tone Software Corporation, provider of the leading ReliaTel Voice and IP Telephony management solution, announced acceptance as an Approved Siemens Communications Partner through the Siemens Communications Enterprise Partner Program. TONE has been declared an Approved Partner for the HiPath voice technology.

ReliaTel helps businesses manage their converging, multi-vendor voice networks including TDM-based PBXs, VoIP systems, and IP Telephony networks. Using ReliaTel's powerful management portal, companies have the end-to-end visibility needed to consistently deliver top voice service levels to their users and their customers.

The Siemens HiPath family of communications servers delivers both traditional telephony and new-world communications innovations rolled into one flexible, cost-effective solution. Through the HiPath technology, companies can embrace IP convergence, unified communications, mobility, and collaboration that drives business success.

John Hutchison, CEO of Tone Software, commented, “Tone's membership in Siemens Communications Partner Program marks a milestone in TONE's ongoing commitment to provide unified management solutions for evolving, multi-vendor voice environments. Through ReliaTel, Siemens users are assured a powerful, configurable voice management solution to ensure peak service levels and top voice performance across their entire global telecommunications environment,” he concluded.

About Siemens Communications

Siemens Communications is a thought leader and innovator in the enterprise communications industry. As one of the leading players in the market, Siemens solutions encompass the whole communications spectrum, from bringing complex networks and IT environments together, to ideas for simple, everyday devices that keep everyone in touch. Siemens provides innovative, secure and flexible solutions that can unify communications for every shape and size of business. For more information please visit: Siemens Enterprise Communications

About Tone Software Corporation

TONE SOFTWARE CORPORATION is a business software development firm specializing in global telecommunications and IT infrastructure management solutions. Based in Anaheim, California, TONE leverages a firm foundation of proven ability spanning more than three decades to consistently meet our Clients’ changing technology needs. Through this customer-responsive business model, TONE has built a reputation for delivering premier IT and Telecommunications management solutions, exceptional technology expertise, and unparalleled customer service and support 24 hours a day, 365 days a year. For more information on TONE SOFTWARE please see Tone Corporate Profile.

ReliaTel Awarded Nortel Certificate of Compatibility...

Tone Software announced their ReliaTel Voice Management solution has successfully completed laboratory interoperability testing with the Nortel Communication Server 1000 (CS 1000), a server-based, full-featured IP PBX supporting business-critical applications, including unified messaging, customer contact center, IVR, wireless VoIP and IP phones.

The certification through the Nortel Developer Program provides mutual ReliaTel and Nortel customers full assurance that their Nortel CS1000 voice system(s) will seamlessly operate within a ReliaTel-managed telecommunications network environment.

The Nortel Certificate of Compatibility for ReliaTel includes Release 4.5 of the CS1000E, CS1000S, and CS1000M platforms, and is posted on Nortel’s Developer Program website at the following location: ReliaTel Certificate

John Hutchison, CEO of Tone Software, stated, “As migration to IP voice networks progresses, certification on Nortel’s CS1000 IP PBX further provides ReliaTel users with proven ability to centrally manage evolving converged voice networks. Through ReliaTel, Nortel users are assured a flexible, configurable management solution to ensure peak performance and service levels across their entire global telecommunications environment,” he concluded.

About the Nortel Developer Program

The Nortel Developer Program provides the infrastructure and tools necessary to engage and collaborate with an expanding field of companies, whose vision and product capabilities complement those of Nortel. Through the Developer Program, Nortel creates a synergistic relationship with an extensive development community that fosters innovation and provides new and unique solutions for our mutual customers. For more information, please visit www.nortel.com

About TONE SOFTWARE

TONE SOFTWARE CORPORATION is a business software development firm specializing in global telecommunications and IT infrastructure management solutions. Based in Anaheim, California, TONE leverages a firm foundation of proven ability spanning more than three decades to consistently meet our Clients’ changing technology needs.

Through this customer-responsive business model, TONE has built a reputation for delivering premier IT and Telecommunications management solutions, exceptional technology expertise, and unparalleled customer service and support 24 hours a day, 365 days a year. For more information on TONE SOFTWARE, visit www.tonesoft.com

STEPAR® Traffic Analysis Cuts PBX Maintenance Costs and Improves PBX Performance

TONE SOFTWARE CORPORATION announced the STEPAR® Traffic Analysis & Reporting component of the popular ReliaTel® PBX Management solution. STEPAR, (Statistical Trend Evaluation and Performance Analysis Reporting), collects, analyzes, and provides detailed reports of performance and traffic statistics from Avaya and Nortel PBXs, as well as Lucent 5ESS CO switches, located anywhere throughout the local or global telecommunications environment.

STEPAR eliminates time-consuming, labor-intensive manual traffic analysis methods, enabling traffic technicians to efficiently leverage the maximum performance from their critical voice systems, while optimizing PBX and switch operating costs. With STEPAR, voice technicians can easily and efficiently track both short term and long term trends in voice system traffic, including call handling, peak call volume, trunk utilization, and the future capacity required to deliver uninterrupted, cost-efficient voice services.

“ Telecommunications Managers and Dealers often under-estimate the far-reaching value of frequent and consistent traffic studies in the voice environment”, stated John W. Hutchison, President & CEO of TONE. “To accurately tune PBX-centric performance, you need the type of comprehensive data STEPAR provides to cost-efficiently deliver the best possible voice service levels today, while projecting the capacity required to meet future voice demands,” he added.

STEPAR Traffic Analysis reports enable users to optimize voice services across a wide variety of metrics, particularly crucial trunk utilization. STEPAR trunk analysis identifies under-trunked circuit conditions that can deny incoming calls and disrupt company business. STEPAR also reports over-trunked circuits, which can cost organizations thousands of dollars a year in needless expenses.

STEPAR report generation is easily initiated through any standard web browser, and reports are generated based on user-selected parameters, including date range, traffic formula, and grade of service. Generated reports can be immediately viewed online in convenient Adobe PDF format, sent via e-mail to specified recipients, or printed on network printers. Report content and layout can be customized to meet individual needs through simple point and click options on the STEPAR web interface, and customized report formats can be saved as private, or saved as public for subsequent use by all users.

“ Telecom Dealers have the opportunity to leverage STEPAR Traffic statistics to increase equipment sales and service revenue,” Hutchison further commented. “Using STEPAR, Dealers can proactively track and recommend client equipment upgrades and additions when call volume, trunk utilization, and performance statistics warrant additional purchases. STEPAR provides Dealers with the tangible statistics and comprehensive data necessary to increase sales and sustain profits,” he concluded.

The STEPAR Traffic Reporting solution, in conjunction with the ReliaTel Voice Management solution, can be easily deployed within the user's corporate offices or existing NOC without disruption to existing infrastructure or operations. STEPAR and ReliaTel can also be utilized through TONE's Corporate Command Center in a remote services configuration that requires no additional hardware, no additional staff, and minimal up front investment.