Performance Management Dashboard Monitors
PBX, VoIP,
IP Telephony, and IT Infrastructure Performance Metrics
Dynamic Dashboard Graphically Displays Key Performance
Metrics...
The ReliaTel Performance Dashboard delivers a dynamic, graphical
view of both granular and aggregated performance metrics and
Key Performance Indicators (KPIs) throughout the Voice and
IT infrastructure.
Management, Operations, and Network staff immediately know,
at-a-glance, current performance ranges, critical KPI trends,
and threats to overall service levels using the dynamically
updated Dashboard. The ReliaTel Dashboard provides both Voice
and IT professionals with:
- Real visibility into current performance levels
measured against business-specific
operational metrics and established performance thresholds
- Early indicators of performance problems developing
at the individual element
level as well as the aggregated operational level across
the entire infrastructure
- Actionable performance trend information within
the context of business needs
and service level compliance targets
Real-time performance metrics are analyzed based on customizable
threshold ranges, and continuously presented using multi-zoned
gauges that reflect optimum, cautionary, and critical performance
levels. Alarming is automatically triggered when performance
metrics reach levels outside established thresholds, and automated
notification is initiated to immediately alert staff of potentially
adverse conditions.
Wide Range of Metrics Analyzed and Presented...
Virtually any metric specific to a huge spectrum of devices
and applications from numerous vendors can be analyzed and
evaluated to provide meaningful performance data specific
to both the Voice and IT business infrastructure. Voice Professionals
monitor PBX, VoIP, and IP Telephony Servers, Gateways, Routers,
Voice Mail Servers, Contact Center elements and more for metrics
such as:
- Bandwidth Usage
- Packets Sent
- Packets Lost
- Packets Received
- Grade of Service
- Delay
- Jitter
- MOS Score
- Latency
- Blocking
- TCP Retransmits
- Processor Load
- Processor Utilization
IT professionals monitor IT & Application Servers, Exchange
Servers, Databases, Routers, Network Elements, Environmentals,
and more for metrics such as:
- CPU Usage
- CPU Load
- CPU Load Average
- Wait I/O
- Memory Usage
- Memory ErrorsFree Memory
- Disk Usage
- Disk Queue
- Disk Errors
- Disk Space
- Database Disk Usage
- Response Time
- Temperature
All performance metrics collected and analyzed are available
for customized reporting through the ReliaTel Performance
Reporting facility. Click
here for further details on the ReliaTel Reporting facility.
Customizable, Personal Dashboard Views...
The Performance Dashboard is available directly on users’
desktops within the ReliaTel Management GUI for immediate
access anytime during a user's session.
The Dashboard is highly configurable to display the exact
metrics in the exact format users desire. Each user can customize
their own personal Dashboard settings to meet their specific
needs through simple point and click selections within the
ReliaTel web-based management GUI. Options include:
- Choose the gauges utilized within a specific view
on an individual user basis
- Create multiple “dashboard pages"
presenting different gauges and metrics
- Optionally title each page with descriptive labels
to be displayed on the dashboard
- Set multiple customized pages to display on a
rotating basis at user-defined intervals
- Easily pause rotating page displays to a specific
page until the user resumes rotation
- Save preferred page views, and set those views
as the default displayed at login
The Dashboard is also available in a full screen mode, which
can be displayed on the large wall screens found in most NOC
environments. A variety of different dashboard views can be
presented in rotation at specified intervals for easy viewing
by all users.
The ReliaTel Performance Dashboard is fully secure, restricting
all users’ view of performance gauges and metrics to
only elements they are authorized to view.
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