ReliaTel
Global Voice Management Solution
 ReliaTel
provides a consolidated voice management solution across
a wide variety of voice devices, networks, and environments
to ensure top voice service levels across the entire TDM-PBX
and IP-based voice communications infrastructure.
Telecommunications departments are often impeded
in achieving effective, cost-efficient management of multi-platform
distributed voice environments due to the lack of a global,
platform-agnostic solution to manage their large quantity
of dissimilar equipment.
Further, as many organizations roll in IP-based telephony,
the need to manage both the legacy TDM infrastructure as
well as the new VoIP and IP-telephony based voice systems
becomes critical.
Through ReliaTel, telecommunications and network staff can
effectively manage the diverse and often geographically isolated
TDM PBXs, VoIP and IP telephony network, CO switches, voice
mail and adjunct voice devices through one consolidated,
platform-agnostic management solution. ReliaTel Global Management Reduces Costs and Improves Service
Levels
ReliaTel eliminates the need for expensive, equipment-specific
management hardware, manufacturer-specific software tools,
or vendor-specific monitoring services enabling telecom departments
to drastically reduce the overall costs associated with voice
service management and maintenance.
ReliaTel provides a common look and feel across all systems
managed. Every PBX, IP telephony device, voicemail server,
adjunct and environmental device is managed and controlled
through the intuitive ReliaTel Web-based Management GUI.
This unified management approach will:
- Provide total operational and performance visibility
across all voice assets
- Expedite fault, alarm, and problem detection,
and ensure staff notification
- Speed diagnostics, problem resolution, and service
restoration
- Reduce human error across both administrative
and maintenance activities
- Save staff training time and training costs
- Reduce voice management hardware and software
costs
- Reduce overall telecommunications operational
expenses
- Improve service levels across TDM-based voice
systems and IP-based voice networks
ReliaTel Highly Flexible Design Adapts to any Business
Model
ReliaTel is often implemented to centrally receive alarms
and provide remote access to telecommunications devices from
a global command center or NOC with 24 X 7 staffing. Regional
monitoring can also be implemented in cases where a command
center or NOC is not established.
Regional monitoring can be set up to "follow the sun" for
24 X 7 monitoring. "Follow the sun" monitoring
is achieved by sending all alarms to a staffed regional command
center during their primary shift. Before the staff leaves,
ReliaTel automatically sends all alarms and open events to
the next staffed regional command center. As the globe turns,
ReliaTel keeps track of all telecommunications issues relating
to the monitored systems regardless of location, and each
regional center can utilize ReliaTel to ensure peak service
levels across the entire global telecommunications environment. |
