PBX, VoIP & Voice System Fault Management
ReliaTel provides expert fault management for a wide variety
of TDM PBX, VoIP, and IP voice network systems including Avaya
Definity, S8300 and S8700 series, Nortel Meridian and BCM,
Nortel SL1/SL100, Cisco Call Manager, NEC, Siemens, Octel
voice mail servers, Call Center devices, and many more.
Continuous, Real-Time Fault Monitoring Down to the
Circuit Level
ReliaTel proactively monitors all popular PBXs, IP Telephony
servers and gateways, CO switches, voice mail servers, call
center devices, adjunct devices, and the voice network infrastructure
down to the circuit level.
Through ReliaTel, all aspects of the voice infrastructure
are monitored in REAL TIME, including health, operation,
performance, quality, availability, and overall service level
impact.  Each
message, status, and performance metric collected from a
monitored system, device, or connection is immediately analyzed
to determine its potential impact on the overall service
levels of the voice environment, and then logged in the ReliaTel
database.
Using powerful business, message, and performance analysis
rules specific to each monitored system, ReliaTel pinpoints
faults, performance anomolies, and potential service degradation
in real-time, generates alarms as problems are developing,
and automatically triggers appropriate actions to proactively
assure continued and uninterrupted voice network service.
Complete Fault Tracking and Handling
Through the ReliaTel web-based management GUI, users can
easily diagnose and troubleshoot detected faults and problems
by browsing and searching the complete ReliaTel message and
activity log.
The log includes the precise recorded condition and activity
of the specific device, and the interaction ReliaTel has
had with the problem system, providing users with the critical
information necessary to:
- Quickly Pinpoint Problem Cause
- Immediately Initiate Corrective Actions and Problem Resolution
- Rapidly Restore Peak Service Levels
Flexible, Non-Intrusive Fault Detection
ReliaTel supports a wide variety of connectivity options
to the managed device including: dial-in, dial-out, polling,
network, serial attached, buffer box, SNMP, and many others
based on the type of device, infrastructure, or environment
to be managed. ReliaTel's agent-less design provides non-intrusive
fault monitoring and detection with no additional overhead
on the device or network, no maintenance headaches managing
numerous agents and agent version levels, and no security
concerns.
ReliaTel also monitors the physical environment in which
voice systems and networks operate including thermostats,
humidistats, sensors, contact closures, and security devies
to provide a complete fault management solution for the entire
voice network environment. |
