ReliaTel®

Automate VoIP, PBX, IP Telephony Monitoring and Management

ReliaTel automates the monitoring, management, and maintenance of numerous, diverse PBXs, VoIP, IP Telephony, and telecommunications devices with a single management solution, easily configured to fit a regional command center or a centralized NOC.

Automation Improves Service Levels & Reduces Costs

Traditionally telecommunications engineers either wait for a service provider to notify them of a problem, or they must allocate staff resources to manually check each device on a periodic basis.

A manual device-check strategy is an ineffective approach to telecom management, due to the sporadic timing of manual checks. It is highly likely that a critical alarm will not be discovered until many hours after the alarm first occurs, which could jeopardize the operation of the entire voice infrastructure.

ReliaTel's automated telecom management ensures voice resources are perpetually operating at peak performance to deliver the best possible voice service levels to the organization.

ReliaTel Telecommunications Management will AUTOMATICALLY:

• Monitor each different PBX, VoIP, and IP Telephony system or device located anywhere
  around the globe in real-time through a common management solution

• Detect and analyze all device faults, alarms, and performance issues and display alarms
  at the designated command center or NOC

• Resolve and clear routine alarms without human intervention

• Immediately notify appropriate staff of the alarm via a variety of medias

• Issue test commands, such as test INADS, to ensure continual PBX and voice network
  health and operation

• Initiate recovery processes, remote reboots, restarts, or recycle power to restore operations

• Perform routine scheduled maintenance and procedures, freeing staff for higher priority
  projects and activities

• Update or change PBX and voice device passwords on a scheduled basis to ensure voice infrastructure security

• Enable technicians to remotely access PBXs or voice devices located anywhere in the world
  to instantly perform diagnostics, resolve problems, and maintain peak service levels

• Generate statistical alarm, performance, and traffic reports to identify hot spots, capacity bottlenecks, maintenance issues, and the key metrics necessary to acheive top service levels

ReliaTel Automated Management Reduces Costs and Improves Service:

ReliaTel automated telecommunications management reduces telecom operating expenses and overall telecom maintenance costs by optimizing both operations and resource utilization. Through ReliaTel, telecom departments will:

• Decrease dependence on expensive outside monitoring services or vendors

• Eliminate manual efforts to detect and pinpoint problems, saving significant staff time

• Speed problem detection and resolve problems before users notice and service levels degrade

• Anticipate maintenance issues and reduce expensive emergency maintenance calls

• Eliminate travel time to remote locations for trouble shooting or maintenance

• Reduce staff time spent executing routine maintenance procedures and processes

• Minimize voice performance degradation, service outages, and user dissatisfaction

• Re-allocate staff to higher priority projects, and accomplish more with the existing staff

• Cut Mean-Time-to-Repair and deliver more consistent, reliable voice services