Automated Alarming & Notification
ReliaTel's automated alarming and notification facilities
report system or device exceptions and conditions as they
are developing, providing the critical early warning necessary
to prevent service degradation and outages. Through ReliaTel,
alarming can be initiated based on any customizable criteria,
threshold, or parameter including specific messages, time,
frequency, severity, business rules, keywords, events, etc.
ReliaTel also provides automatic escalation capabilities
based on customizable criteria including alarm type, device
type, duration of the condition, or the number of occurrences
of the same alarm. In addition, ReliaTel correlates duplicate
alarms, to present only one alarm of the highest severity.
Once an alarm is initiated, ReliaTel automatically notifies
key personnel through the desired method, including:
- Visual color-coded displays at the users' workstation
- Paging to alphanumeric pagers
- Emails to specified recipients
- Text messaging to handheld devices
ReliaTel notification is fully customizable, and can be
based on any combination of criteria including alarm severity
or priority, device, time, specific staff to be notified,
or job function. In addition, ReliaTel can automatically
generate and update trouble tickets within popular solutions
such as Remedy.
ReliaTel's web-based, interactive alarm display enables
users to fully manage all alarm
types, including:
- Acknowledge and/or clear alarms
- Manage escalation parameters
- Browse the ReliaTel log of all device and user activity
to analyze and
diagnose problems
- Directly access and control the managed system or device
- Initiate restore or recovery actions or procedures, and
restart or reboot the system
- Resolve problems and restore service
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