CompuLert®

Automated Alarming & Notification

CompuLert's automated alarming and notification facilities report system or device exceptions and conditions as they are developing, providing the critical early warning necessary to prevent service degradation and outages. Through CompuLert, alarming can be initiated based on any customizable criteria, threshold, or parameter including specific messages, time, frequency, severity, business rules, keywords, events, etc.

CompuLert also provides automatic escalation capabilities based on customizable criteria including alarm type, device type, duration of the condition, or the number of occurrences of the same alarm. In addition, CompuLert correlates duplicate alarms, to present only one alarm of the highest severity.

Once an alarm is initiated, CompuLert automatically notifies key personnel through the desired method, including:

• Visual color-coded displays at the users' workstation
• Paging to alphanumeric pagers
• Text messaging to cell phones
• Emails to specified recipients
• Interactive telephone calls initiated through the optional CompuVoice facility

CompuLert notification is fully customizable, and can be based on any combination of criteria including alarm severity or priority, device, time, specific staff to be notified, or job function. In addition, CompuLert can automatically generate and update trouble tickets within popular solutions such as Remedy.

CompuLert's interactive device & alarm management interface provides graphical web-based control of all device alarms, and enables users to directly interact with managed devices including:

• Acknowledge and/or clear alarms
• Manage escalation parameters
• Browse the CompuLert log of all device and user activity to analyze and diagnose problems
• Directly access and control the managed system or device
• Initiate restore or recovery actions or procedures, and restart or reboot the system
• Resolve problems and restore service