ReliaTel 450 Advanced Analytics Boost UC Service Levels

Tone Unveils ReliaTel 4.5.0 with Advanced Analytics and Automation to Boost Unified Communications Quality and Service Levels

New ReliaTel 4.5.0 Enhancements Empower Service Providers and UCaaS Providers to Increase Cisco and Lync UC Service Levels Through Advanced Capacity Planning, Automation, and Windows Performance Optimization.

ANAHEIM, Calif., Tone Software Corporation, a leading provider of comprehensive voice quality and unified communications monitoring and management software for advanced communications and collaboration ecosystems, today announced immediate availability of its ReliaTel® VoIP and UC Service Assurance Solution, Version 4.5.0, with enhanced capacity planning, reporting, automation, and performance optimization capabilities for the Cisco UCM and Windows platforms that host Microsoft Lync Unified Communications (UC) applications.

ReliaTel 4.5.0 Equips Service Providers to Anticipate Client Needs

Organizations are increasingly turning to Managed Service Providers (MSPs) and Unified Communications as a Service (UCaaS) providers to deliver expertise and ensure optimum user experience from Cisco and Lync collaboration technologies. ReliaTel release 4.5.0 specifically addresses the needs of MSPs and UCaaS providers with deep Cisco call traffic and gateway analytics, in-depth Cisco route group reporting, and interactive Windows dashboards that dynamically present the real-time performance metrics that directly impact Lync user experience.

Through ReliaTel 4.5.0, MSPs and UCaaS providers can leverage advanced capabilities to better anticipate their clients’ resource utilization needs, proactively pre-empt quality and service degradation across Cisco and Lync collaboration ecosystems, and automate critical maintenance updates within their clients’ environments to ensure optimum UC performance.

“Today’s service providers are faced with the significant challenge of managing and supporting increasingly complex, multi-vendor UC environments with stringent SLAs, and zero tolerance for service anomalies,” stated Paul Wiggins, director of UC strategies for Tone Software. “The advanced analytics, reporting, and automation provided in ReliaTel 4.5.0 equips service providers with deeper visibility into call traffic and performance, and better control of service levels throughout the collaborative environment.  As a result, these providers can more effectively meet UC Service Level Agreements (SLAs), anticipate capacity fluctuations, and drive higher client satisfaction levels,” he added.

A Differentiating Technology to Optimize UC Service Delivery

For Cisco-based UCaaS providers, ReliaTel 4.5.0 is a differentiating technology that delivers deep management capabilities at the operational core with granular visibility into Cisco cluster performance, while also providing key segmentation of client analytics and metrics to better isolate issues at the gateway level.  Combined with the additional automation capabilities for remote firmware and configuration management, the new ReliaTel release provides a game-changing approach to optimizing operations and cost effectively delivering services.

Further, ReliaTel 4.5.0 provides multi-vendor, multi-platform management support across Avaya Red, Avaya Blue (Nortel), Microsoft Lync, Siemens, and many other platforms, enabling MSPs and UCaaS providers to efficiently and cost effectively manage a broader range of UC and collaboration technologies, while also lowering operational overhead and service delivery costs.

Combined with ReliaTel’s multi-tenant design, deep VoIP QoS analytics, and extensive CDR and performance reporting capabilities, the solution provides a strategic management platform providers can leverage to deliver 360-degree service that helps increase competitiveness and drive business growth, without the need to increase support staff or purchase multiple tools.

“The new ReliaTel 4.5.0 enhancements are the strategic intersection of input from our valued UCaaS and MSP ReliaTel partners with Tone’s experience and expertise in solving key UC management and service delivery challenges,” stated Shirley Balarezo, president of Tone Software. “ReliaTel 4.5.0 is specifically designed to help service providers gain deeper visibility and early insight into service-impacting issues, while also providing the critical operational intelligence UCaaS and MSP teams require to delight clients, and drive the success of their service business,” she concluded.

ReliaTel Version 4.5.0 is available immediately.


About Tone Software

Tone Software Corporation is a global provider of comprehensive monitoring and management solutions for advanced communications and collaboration ecosystems.  Tone’s ReliaTel solutions provide managed service providers (MSPs), value added resellers (VARs), and enterprises with a unified approach for managing and monitoring their entire communications and collaboration environment, supporting the industry’s leading devices, networks and applications from multiple vendors on multiple platforms.  By unifying multi-vendor VoIP, SIP, and UC management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity, service levels, and user experience of the critical communications and collaboration systems that drive their business.  For more information, go to www.tonesoft.com or follow Tone on Facebook or Twitter.

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