Employment Opportunities

Thank you for your interest in career opportunities at Tone Software Corporation. Tone is an equal opportunity employer which recruits, hires, trains and promotes persons in all job titles without regard to race, color, religion, sex, national origin, citizenship, disability, or veteran status.

We currently have openings in the following areas:

• Technical

Other openings may also be available for qualified and talented candidates.

Applicants should click on the "Apply for this position" link within their preferred position listing, or e-mail resumes with salary history directly to hr@tonesoft.com. Resumes may also be faxed or mailed to:

Tone Software Corporation
Human Resources
1735 S Brookhurst Street
Anaheim, CA 92804

HR Fax: (714) 507-2373
Corp Fax: (714) 991-1831
Alternate Fax: (714)-507-2397
Email: hr@tonesoft.com

Technical Opportunities

Product Support Engineer I

Employment Type: Full-time, Immediate Opening

Opportunity Summary:

As a Product Support Engineer I of a software development company, you will serve as a primary support liaison between the company and our customers. You will have the opportunity to work with senior engineers and Development to diagnose Tone's software product problems and deliver solutions to customers. You will also perform Quality Assurance testing for software product releases and enhancements. This position is located at our Anaheim, CA office.

General Responsibilities:

• Provide support to customers for Tone’s entire suite of software products via telephone, email, and the Web.
• Communicate effectively with customers to gather accurate problem descriptions, collect documentation required for problem diagnosis, and deliver solutions and fixes.
• Involve in any additional follow up, troubleshooting, and testing
• Document customer issues and resolutions accurately and thoroughly
• Assist in the design of customer service process using a CRM system
• Gather requirements for product enhancement ideas and document product specifications
• Develop instructional documents on new and existing product functionalities
• Plan and conduct product trainings to customers and internal staff
• Plan, organize, and manage resources for customer and internal projects.
• Participate in the QA process of new software product releases and enhancements by validating, documenting and reporting bugs
• Perform additional tasks and projects as directed by supervising manager
  

Skills and Qualifications:

• Excellent written and verbal English communication skills
• Ability to work in a team environment to deliver the best solutions to our customers
• Customer service experience
• Project management experience
• Familiarity with software development life cycle
• Java, C++, Assembly or other programming experience
• UNIX or Linux system administration coursework or working experience
• Familiarity with Mainframe (TSO/ISPF, z/OS) platforms is a plus
• Experience using and supporting a CRM or problem tracking system
• Bachelor’s degree in Computer Science or Computer Information Systems is required
• Recent graduates are welcome to apply
  
  

Company Benefits Provided:

For your hard work as a Product Support Engineer I for TONE, you will be rewarded with a competitive base salary, a comprehensive health benefits package, 401k with company matching, paid time off, a challenging and fun working environment, and a fully stocked kitchen!

Employer Summary:

Based in Anaheim, CA, TONE Software is a successful company with a proven track record spanning 35 years of technology development, sales, and solution deployment in worldwide Fortune 1000 Companies. Find out more about us and our products at www.tonesoft.com.

Teamwork is our trademark. Innovative business solutions with stellar customer service is our mission!

Apply for this position - send email with attached resume.