Employment Opportunities
Thank you for your interest in career opportunities at Tone Software Corporation.
Tone is an equal opportunity employer which recruits, hires, trains
and promotes persons in all job titles without regard to race, color,
religion, sex, national origin, citizenship, disability, or veteran
status.
We currently have
openings in the following area:
Other openings
may also be available for qualified and talented
candidates.
Applicants should
click on the "Apply for this position" link within their preferred position listing, or e-mail resumes with salary
history directly to hr@tonesoft.com. Resumes may also be faxed or mailed to:
Tone
Software Corporation
Human Resources
1735 S Brookhurst Street
Anaheim, CA 92804
HR
Fax: (714) 507-2373
Corp Fax: (714) 991-1831
Alternate Fax: (714)-507-2397
Email: hr@tonesoft.com
Technical
Opportunities
 Product Support Engineer
Employment
Type: Full-time, Immediate Opening
Opportunity
Summary:
Tone Software Corporation is seeking an experienced technical project lead with
strong troubleshooting experience in UNIX
or Linux environment to join our Product
Support team. You will be providing application
software support to Tone’s customers, as
well as manage customers’ and internal technical
projects.
You will have the opportunity to work with Product Management, Development, and
other technical teams to diagnose product
problems, deliver solutions to customers,
and communicate product enhancement requests.
You will also perform Quality Assurance testing
for product releases and enhancements.
General Responsibilities:
- Provide 2nd or 3rd tier support to customers for Tone’s products, primarily
on the Converged Voice and Data Management
solutions.
- Communicate effectively with customers
via telephone, email, and the Web.
- Manage customers’ projects, including
product upgrades and special deployments.
- Communicate product enhancement ideas
to Product Management.
- Plan and conduct product trainings
to customers and internal staff.
- Develop instructional documents
on product functionalities.
- Participate in Quality Assurance
activities for new product
releases and enhancements.
- May be assigned to implement
and/or maintain internal
Corporate and test
systems.
An Ideal Candidate Will Have:
- 3 to 8 years of troubleshooting and/or application administration experience
in UNIX/Linux environment.
- Experience in UNIX/Linux scripts design
or software development.
- Working experience in networking, systems
administration, or monitoring tools
administration.
- Exposure to Oracle and/or PostgreSQL
databases.
- Excellent communication skills,
including a demonstrated ability
to communicate
to all levels of the organization.
- Experience working on multiple
concurrent projects.
- 1 year work experience developing
project plans and leading technical
project teams.
- Customer service experience.
- Degree in Computer Science
or Computer Information
Systems, or
equivalent
work experience.
Company
Benefits Provided:
As
a Product Support Engineer for Tone Software,
you will be rewarded with a competitive base
salary, a comprehensive health benefits package,
401K with company matching funds, paid time
off, and a challenging and fun working environment.
Employer
Summary:
Based in Anaheim, CA, Tone Software is a successful company with a proven track
record spanning over 35 years of technology
development, sales, and solution deployment
in worldwide Fortune 1000 companies. Tone's
voice and data management and infrastructure
management solutions are widely deployed
across both global corporations and Telecom
Service Providers to ensure top voice infrastructure
performance and 24x7 voice and data service
availability. Find out more about Tone and
our products at www.tonesoft.com.
Teamwork is our trademark. Innovative business solutions with stellar customer
service is our mission!
 Apply
for this position - send email with attached
resume.
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