My previous post titled “Why is MOS so easily dismissed?” summarized anecdotal findings from real-world experiences of organizations. This week, I will continue on the same theme of real-world experiences gathered from operational groups throughout the world.
If the mere mention of MOS (Mean Opinion Score) conjures up some high level sales terminology that’s meant to gloss over the details and provides little impact to troubleshooting VoIP QoS, then don’t worry because you are not alone. Over the past few years, I’ve noticed a growing trend amongst our technology peers who have similar feelings when discussing MOS as a factor of visibility to VoIP networks. Most anecdotal responses to my queries of dismissal end in “…I can’t fix my network using MOS.” So I ponder the dismissal; Has the audience expertise surpassed the oversimplified value of MOS? Has MOS outgrown it’s value in how we operate our VoIP networks? or is there something more subtle creating the perception of dismissal?
TMCnet Contributing Editor David Sims recently reported on the Tone Software video featuring the ReliaTel management solution. From the video: “Successfully delivering VoIP communications means holistically managing both VoIP quality and network performance throughout your converged environment.” True enough reports Sims. Read the full article here.
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