Belltech Leverages Tone’s ReliaTel to Power Advanced UC Managed Services Practice Throughout Latin America
ReliaTel’s End to End Quality and UC Service Management Capabilities Fuel the Belltech Bell360 Service Offering to Ensure Clients’ Communications and Collaboration Service Levels
ANAHEIM, Calif., —Tone Software Corporation, a leading provider of comprehensive voice quality and unified communications (UC) monitoring and management software for advanced collaboration ecosystems, today announced that its ReliaTel® UC Service Management technology is powering the Belltech Bell360 UC Managed Services offering, designed to provide complete quality and service assurance for their clients’ business communications and collaboration environments.
Key factors in the Belltech choice to partner with Tone Software are ReliaTel’s ability to provide proactive, real-time management of UC service levels and Quality of Service (QoS) across diverse UC technologies, including Avaya and Microsoft, as well as ReliaTel’s extensive remote access, remediation, and reporting capabilities. Through ReliaTel, Belltech cost effectively ensures their clients’ UC services and system availability, while also reducing their clients’ total cost of ownership for UC technologies.
Belltech – Leading Provider of UC, Point of Sale, and Contact Center Solutions
Founded in 1998 in Santiago, Chile, Belltech has grown to be a leading provider of Contact Center, IP Telephony, Unified Communications, and Point of Sale technology solutions across Argentina, Brazil, Chile, Columbia, and over 100 other countries through their expansive network of partners. Belltech offerings span a wide range of technologies from Avaya, Microsoft, HP, Extreme, Aspect and many more, and services range from basic remote monitoring and maintenance to fully outsourced data center and telecommunications operations management for high profile clients, including global financial, retail, transportation, and contact center organizations.
“At Belltech, we leverage our 22 years of telecommunications expertise to fully understand our clients’ needs, and then design and deliver the right solutions to best meet those needs, including telephony and video, mobility and call center applications, networking, security and ongoing services,” stated David Veizer, global services and support director for Belltech. “ReliaTel provides the flexibility we need to manage the diverse technologies and configurations we deploy through one solution, and enables our teams to meet our SLAs and improve the overall performance of the communications and collaboration platforms our clients depend on to conduct business,” he added.
ReliaTel Provides High-Value Service Delivery Platform for Belltech Bell360
Tone’s ReliaTel provides complete, real-time quality and performance management across virtually any mix of technologies, including VoIP and UC platforms from Avaya, Avaya Blue (Nortel), Cisco, and Lync/Skype for Business, as well as the underlying communications infrastructure and Windows architecture that hosts Skype for Business ecosystems. Combined with ReliaTel’s deep analytics, multi-tenant design, re-brandable management portal, flexible configuration options, and cost efficient licensing, the solution provides Service Providers such as Belltech with a high value platform to expand and adapt their service portfolios to meet their clients’ evolving needs, without inflating their operational overhead and service delivery costs.
“Belltech’s unique service options include technology experts dedicated to each client and premier technologies such as ReliaTel that enable our teams to efficiently deliver the Bell360 management service in 20 countries and over 200 businesses,” commented Rodney Everarv, vice president for Belltech. “By incorporating ReliaTel’s advantages, such as the re-brandable interface and flexible licensing options, Belltech is well positioned to provide the most competitive and comprehensive UC managed services offering available today,” he concluded.
For more information on the Belltech Bell360 services, visit http://www.belltech.la. For more information on Tone’s ReliaTel for Managed Service Providers, visit: ReliaTel for Managed Service Providers.
Belltech was founded in 1998 in Santiago, Chile, and has over 22 years of telecommunications experience and expertise. Belltech has grown to be a leading provider of Contact Center, IP Telephony, Unified Communications, and Point of Sale technology solutions across Argentina, Brazil, Chile, Columbia, and over 100 other countries through an expansive network of partners. At Belltech, our objective is to support the business strategies of our clients, with sales and after sales service of recognized world class, cutting-edge technologies including Avaya, Microsoft, Extreme, Aspect and many others, as well as expert technicians and engineers that have the highest certifications of our business partners. Visit www.belltech.la to learn more, or follow Belltech on LinkedIn.
About Tone Software
Tone Software Corporation is a global provider of comprehensive monitoring and management solutions for advanced communications and collaboration ecosystems. Tone’s ReliaTel solutions provide managed service providers (MSPs), UC as a Service providers (UCaaS), value added resellers (VARs), and enterprises with a unified approach for managing and monitoring their entire communications and collaboration environment, supporting the industry’s leading devices, networks, and applications from multiple vendors on multiple platforms.
By unifying multi-vendor VoIP, SIP, and UC management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity, service levels, and user experience of the critical communications and collaboration systems that drive their business. Follow Tone on Facebook or Twitter.