As more and more organizations transition to next generation communication networks, they are quickly finding out that today’s networks are becoming more and more complex. Today’s UC networks are built off of a multi-vendor architecture and enables multimodal communications that can be accessed from anywhere, corporate LAN, home network, mobile network or even public WiFi. In addition to the various access methods, the users can choose the device or devices that they want to use to communicate with, hard phones, PC’s, Mobiles etc.. All this flexibility causes organizations to loose visibility into the network(s) to pinpoint where quality issues may be occurring which makes it harder for them to manage and ensure quality of service.
Many organizations today already have tools to help them manage their network and quality of service, but most solutions require the user, the operator, and the engineer to access several different screens or facilities to obtain data, and then remember those data points and mentally connect the dots to gain the real picture of what’s happening. When diagnosing quality and performance issues, it’s imperative to have visibility over the path of the call or session – for instance, you need to see how the application is traversing the network and what are the chokepoints or bottlenecks within the network. Also, you need to understand if there are problematic routers, switches, and gateways that are critical to the delivery of that service.
The recently announced ReliaTel Visual360 addresses the challenges that organizations are having today managing their UC infrastructure. It is a revolutionary new way for operations groups to visualize real-time unified communications quality, performance, and service level analytics, all correlated with operational network performance and the underlying transport layer throughout the unified communications environment. It enables operations teams to visualize the relationships and dependencies between devices, applications and network segments involved in the critical application path of UC and collaboration sessions, and easily pinpoint the origins of quality degradation occurring when it comes to UC and collaboration applications.
To see how using ReliaTel Visual360 can proactively monitor and manage today’s complex UC environments to ensure your UC QoE, QoS, and service levels, click here.