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Technical Support Request for
OMC-Print, OMC-TCP/IP, OMC-View, and OMC-VNI

For CompuLert Technical Support, click here

This form should be used to request technical support for any of the following products:
•OMC-PRINT  •OMC-TCP/IP •OMC-VIEW •OMC-VNI

All of the information on this form will be used to help determine the nature of your technical support needs. The information requested is consistent with the information typically requested when support requests are made via telephone. For urgent technical support requests, please call Tone Software Technical Support at 714.991.9460. Please fill out the form completely to expedite a resolution. Required fields are indicated with an*.

Contact Information:
Name: *
Phone: *
E-mail: *
Fax:
Title:
Company: *
Address: *
Address2:
City: *
State/Province: *
Zip Code: *
Country:
Product: *
or enter name here:
Product Version: *
JES# & Release: *
 
OS/390 or z/OS Release: *
  e.g. "OS/390 2.10"
VTAM Release: *
  e.g. "VTAM 4.3"
TCP/IP Vendor: *
Release:
CICS Release: *
ISPF Release: *
Abend Information:
Type of Abend:
Module:
Offset:
Data at PSW:
Register content:
OMC-PRINT Problem
Printer make & model:
Printer Type:
  TCP/IP     VTAM     LU2     LU3  
Printer Definition:
Describe the problem as briefly and accurately as possible.
Please include the exact error message. *
Please explain how to recreate the problem: (Include screen prints if applicable)
Select priority of problem:

You may wish to print this page before clicking the submit button for your records.