Request Product Support

• Request Product Support
  • Open or Manage Support Cases
  • Contact After Hours Support
• Access Online Support Info
  • ReliaTel Support Page
  • STEPAR Support Page
  • CompuLert Support Page
  • OMC-FLASH Support Page
  • DYNA-LIB Support Page
  • DYNA-STEP Support Page
  • DYNA-LOC Support Page
  • OMC Support Page
  • OMC-PRINT Support Page
  • OMC-TCP/IP Support Page
  • OMC-VIEW Support Page
  • OMC-VNI Support Page
  • OMC-REPORT Support Page
  • ACC Support Page
  • SyBridge Support Page
• Request Online Support Login
• Request Administration
• Request CPU Password or Upgrade
• Check z/OS Compatibility
• Request Latest Product Release
• View ReliaTel Foundation Kit List
• Mainframe FTP Instructions
• Support & Services Overview
  • Professional Services
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Contact Tone After Hours Support

Critical Support for Your Business-Critical Technology…

TONE's commitment to Client service and support doesn't stop at the end of the business day. Clients requiring immediate technical support after business hours can access on-call technicians 24 hours a day, 365 days a year.

Emergency Technical Support Issues

Clients with critical technical issues can call (714) 991-9460 to access the Technical Support After Hours Call Center and follow these procedures:

1. When the automated system answers, Press 1 for Technical Support. You will be transferred to the Support menu.
2. Listen to the menu options for Emergency Technical Support:
• ReliaTel, CompuLert, or Streamline Emergency Support - Press 1
• Dyna-Step, OMC-FLASH, OMC-PRINT, ACC, or other products Emergency Support - Press 2
3. You will then be prompted to provide your contact information, and a detailed description of the technical issue, in the Emergency Support Mailbox chosen.
4. The Tone On-Call technician for your Tone product will be immediately notified via the automated system, and you will soon be contacted at the number you've provided.
5. Clients should ensure they provide a valid phone number where they can be successfully reached for at least the next 30 minutes.

Non-Emergency Support Issues

Clients with non-critical technical issues can call 714-991-9460 to access the Technical Support After Hours Call Center, and follow these procedures:

1. When the automated system answers, Press 1 for Technical Support. You will be transferred to the Support menu.
2. After the announcement of menu options, Press 3 for Non-Emergency Technical Support.
3. You will then be prompted to provide your contact information, and a detailed description of the technical issue, in the Technical Support Mailbox.
4. TONE technicians will process your request and respond to your technical issue the next business day.