Communications Products

• ReliaTel Convergence Management
  • VoIP Fault & Alarm Monitoring
  • VoIP Performance Management
  • VoIP Operational Knowledge Base
  • Infrastructure Management
  • Automation & Maintenance
  • Managed Systems
  • Nortel Direct Management
• ReliaTel VoIP QoS Management
  • VoIP Quality Analysis
  • VoIP QoE Management
• ReliaTel Performance Reporting
  • Operations Performance Reporting
  • Voice Traffic & Capacity Reporting
• ReliaTel PBX Monitoring

ReliaTel Technology News

• ReliaTel Compliant with IP Office 8
• ReliaTel 4.0 Advanced Dashboards
• ReliaTel SIP Management

ReliaTel Case Studies

• AdvanTel Networks
• Global Network Operations

Download Brochures

• ReliaTel VoIP QoS Management
• ReliaTel Converged Voice Management
• ReliaTel Service Provider Solution

ReliaTel VoIP Performance Management

Monitor VoIP, PBX, & IT Infrastructure Performance with the ReliaTel Performance Management Dashboard

Check out new ReliaTel 4.0 Performance Dashboards...

The ReliaTel Performance Dashboard delivers a dynamic, graphical view of both granular and aggregated performance metrics and Key Performance Indicators (KPIs) throughout the VoIP, PBX, IP Voice, and IT network infrastructure.

Through the dashboard, Management, Operations, and Network staff have continuous visibility into business-critical voice network and infrastructure metrics including:

• VoIP Call Quality, Traffic, and Capacity Trends
• VoIP Network Performance and Response Analysis
• PBX Performance, Traffic, and Call Handling
• IT Network Performance, Throughput, and Availability
• Application Performance Thresholds and Availability

Real-time performance metrics are analyzed based on customizable threshold ranges, and continuously presented using multi-zoned gauges that reflect optimum, cautionary, and critical performance levels. Alarming is automatically triggered when performance metrics reach levels outside established thresholds, and automated notification is initiated to immediately alert staff of potentially adverse conditions.

Wide Range of Performance Metrics Analyzed and Presented...

Voice and IT Professionals monitor VoIP, PBX, and IP Telephony Servers, Gateways, Routers, Voice Mail Servers, Contact Center elements and the entire converged network for metrics such as:

• Grade of Service, Delay, Jitter, Latency, MOS / MOS Score
• Processor Load, Utilization, CPU Usage, Wait I/O, Response Time
• Memory Usage, Errors, Free Memory
• Disk Usage, Errors, Space, Disk Queue, Database Disk Usage
• Temperature, Humidity, Sensor status, Contact closures

The ReliaTel Performance Dashboard is fully secure, restricting users’ view to only those components and systems they are authorized to view. All performance metrics analyzed are available for customized reporting through the ReliaTel Performance Reporting facility.