ReliaTel Converged Infrastructure Management

Manage VoIP, IP Telephony, and the Converged Data Infrastructure with a Unified Solution

ReliaTel provides platform-agnostic, vendor-independent monitoring and management across diverse VoIP, PBX, and converging IP telephony networks, CO switches, and the entire IT data infrastructure to deliver:

Unified VoIP, TDM, IP Telephony, and IT Network System Management
End-to-End Converged Voice Infrastructure Management and Visibility
End-to-End IT/IS Data Network Management & Visibility

ReliaTel eliminates the need for expensive, manufacturer-specific hardware, software, or IT-specific monitoring tools, enabling IT and Telecommunications departments to consolidate and unify the management of diverse and often geographically isolated voice and data technology assets and resources.

Single Pane of Glass Portal to the Entire Converged Infrastructure

The ReliaTel Web-based interface provides a dynamic, “Single Pane of Glass” management portal to the entire physical and logical infrastructure. Through ReliaTel, voice and IT network staff instantly access and utilize complete information on infrastructure status, health, VoIP QoS, and voice network performance.

Pinpoint Problem Source Using Complete Infrastructure Audit Trail

ReliaTel's comprehensive Message, Alarm, User and Action logs provide a complete audit trail of all VoIP, PBX, IP Voice, & IT Network infrastructure activity. Utilizing the detailed audit trail, authorized staff can rapidly diagnose alarms, performance issues, and potential user caused errors on all managed infrastructure components across the voice and data domains.

Centralized Remote Access Speeds Remediation of Infrastructure Issues

ReliaTel provides direct "cut-through" access to both local and remote VoIP, PBX, IP Voice, and IT Network components and applications, empowering staff to remotely control components as if they were co-located with the managed asset. ReliaTel provides the deepest level of remote management, and the most cost efficient approach to managing the entire converged voice and data infrastructure.

Interoperability Maximizes ROI

ReliaTel's open, scalable design easily interfaces and interoperates with most any third party application or system, including:

Network Management tools and SNMP-based monitoring tools
Help Desk and Trouble Ticket solutions
ERP and CRM solutions

ReliaTel automatically generates and populates information in popular trouble ticketing systems, and updates open trouble tickets as alarm, event, or performance status changes.

Through ReliaTel integration and interoperability, maximum productivity and efficiency can be achieved across all assets and applications to deliver the maximum ROI throughout the entire business infrastructure.