ReliaTel VoIP & UC Management Solution Rated Compliant with Avaya IP Office 8

Helps Both MSPs and SMBs Proactively Manage VoIP QoS, UC Network Performance, and Communications Service Levels Throughout the Voice Environment

ANAHEIM, Calif., —Tone Software Corporation, a leading provider of comprehensive voice quality and network monitoring and management software for converged telecommunications and IT infrastructures, today announced that its ReliaTel® VoIP and UC management solution is compliant with key small to midsize collaboration solutions from Avaya, a global provider of business collaboration systems, software and services.

The ReliaTel solution is a complete service assurance platform that helps managed service providers and enterprises proactively manage VoIP QoS, SIP Trunks, and UC network performance to meet their service level agreements, increase operations efficiency, lower costs, and drive higher communications ROI. The application is now compliance-tested by Avaya for compatibility with Avaya IP Office 8.0, using the Avaya IP Office SNMP interface to collect, store, and present alarm information through the ReliaTel alarm monitoring screen.

A Highly Scalable Solution that Lowers Operations Costs and Increases Support Team Effectiveness

ReliaTel monitors and manages faults, performance, voice quality, and capacity across any combination of VoIP and UC servers and gateways, voice and data network components, TDM PBXs and call center devices through a unified management platform. For Managed Service Providers, ReliaTel provides a highly-scalable solution to remotely manage IP Office environments, as well as larger voice and data networks, while also lowering operations costs and increasing the effectiveness of the client support teams responsible for SLA compliance.

“Today’s small to midsize businesses, and the Managed Service Providers that support them, are using ReliaTel’s deep operations intelligence and advanced performance dashboards to ensure the quality and service levels of their Avaya IP Office enabled communications networks,” stated Amit Kapoor, director of strategic technology for Tone Software. “As a result of Avaya compliance testing, these MSPs and SMBs are assured of interoperable communications solutions that can help drive their business productivity and fuel their business growth.”

ReliaTel and Avaya IP Office Provide Opportunities to Improve Business Processes and Customer Engagement

Tone Software is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Tone Software is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“Technology partners like Tone Software are helping Avaya offer customers of all sizes strong, standards-based communications solutions that fit their business needs and provide significant opportunities to improve both business processes and customer engagement,” said Eric Rossman, vice president, developer relations, Avaya. “As a result, companies can confidently invest in communications technologies at any stage of business development, knowing those investments will continue to deliver ROI as their business grows and expands.”

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect

About Tone Software
Tone Software Corporation is a global provider of comprehensive VoIP, UC, and network management solutions for telecommunications and IT infrastructures. Tone’s ReliaTel provides managed service providers, value added resellers (VARs) and enterprises with a unified solution to manage their entire communications environment, across virtually any technology mix. By unifying the management of multi-vendor VoIP QoS, UC, and converged network performance, ReliaTel provides the ideal platform to cost effectively ensure the quality, capacity and service levels necessary for today’s advanced business communications. For more information, follow Tone on Facebook or Twitter.

For ReliaTel information, visit the ReliaTel Convergence Management page.